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Service Supervisor
3 months ago
The Service Supervisor reports to the VP, Service. They are responsible for the successful daily operations of the service department. This position oversees and manages a team of Lead Hands and Service Mechanics.
Things you will do:
- Respond to customer inquiries and concerns as required representing Magnum professionally and respectfully.
- Work closely with the service leadership team on customer and staffing concerns.
- Supervise night shift staff which includes but is not limited to:
- Performance management
- Scheduling
- Training & instruction
- Technical support, etc.
- Prioritize & organize workload in shop to meet and exceed customer expectations
- Responsible for the overall organization of the shop on a daily basis which includes but is not limited to:
- Scheduling of service jobs
- Movement of equipment
- Assignment of work to staff
- Clean-up and organization of tools and equipment
- Provide service writing & parts ordering/issuing support as required
- Perform administrative duties including but not limited to:
- Employee time off requests
- Payroll & labour adjustments
- Shift summaries / communication log which includes shift notes, customer updates, parts order status etc.
- Safety reporting
- Provide first aid coverage as required (after successful completion of level 2 certification)
- Oversee maintenance functions and ensure that equipment malfunctions / deficiencies are reported in a timely fashion
- Focus on safety as the main priority and ensure employees are operating in accordance with standards
- Engage in continuous improvement initiatives across the shop to improve efficiencies, throughput and quality of workmanship
- Perform all other duties as assigned
What you have:
- Completion of HD/CT Program through accredited educational institute OR:
- 5-10 years' experience in a Service shop / Trucking industry
- Technical knowledge and understanding of heavy equipment & service repairs
- Experience leading teams
- Proficient use of Microsoft office suite applications
- Knowledge and understanding ERP systems (Visual preferred)
Who are you?
- You are a team player who shares in our core values
- You put safety first for yourself and your team always
- You show up each day with a positive attitude & outlook and lead by example in all that you do
- You are mechanically inclined and are committed to providing mentorship and guidance to your staff members
- You are professional and relatable with our customers, you work well with others and you have the ability to gain respect and trust from all of those you interact with
- You are organized and stay on track to get the job done right and on time
- You can communicate and write in the English language
- You are able to lift up to 50lbs & perform the physical requirements of the role
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