Senior ServiceNow IT Hardware Analyst

Status: Regular Full Time

Working Conditions: Hybrid Working Environment    

Education Level: A 4 year university degree in computer science, or by having the equivalent level of education.

Location: Pickering, ON

Travel: Yes- 10%

Deadline to Apply: June 13, 2024

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

ACCOMMODATIONS

OPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.

If you require information in a format that is accessible to you, please contact AODA@opg.com

This position is moving to OPG Corporate Headquarters: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 1908 Colonel Sam Drive, Oshawa, Ontario. This new space will enable teamwork, collaboration and innovation that will help us to achieve our mission to electrify life in one generation.

JOB OVERVIEW

Ontario Power Generation (OPG) is looking for a dynamic, strategic, and results-driven professional to join our team in the role of Senior ServiceNow IT Hardware Analyst (CMDB).

Reporting to the Senior Manager, IT Services, this position is responsible for managing hardware assets, including procurement, inventory management, and disposal processes. The role requires proficiency in Configuration Management Database (CMDB) principles and practices, including data modeling, relationship mapping, and data normalization. The successful candidate will utilize CMDB discovery tools and techniques to identify and collect hardware asset information accurately and possess experience and knowledge of Hardware Asset Management (HAM) in ServiceNow.

Key responsibilities also include interfacing with various hardware vendors, maintaining current hardware technology standards at OPG, and performing all related administrative activities to maintain efficient day-to-day operations. This involves developing and maintaining accurate records and inventories of hardware assets, including tracking, cataloging, associated costs, and updating inventory databases. Additionally, the role includes approving requests for assets, updating CMDB records, running discovery of hardware and software assets, and analyzing and reporting on the data.

The position requires knowledge of negotiating and managing relationships with vendors for procurement, licensing, and maintenance agreements, and understanding the full lifecycle of hardware assets from procurement to disposal or repurposing. The candidate will work with the extended teams in evaluating, selecting, and procuring hardware assets, considering cost, quality, and compatibility with existing systems. Conducting audits and assessments to ensure compliance and accuracy in asset records, identifying discrepancies, and implementing corrective actions are also part of the role.

The successful candidate will use tools such as Excel, ServiceNow, Discovery, SharePoint, and BI Reporting to generate reports and analyze data related to asset utilization, costs, and performance for decision-making, strategic planning, and forecasting. Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices in asset management processes is essential.

This is an exciting opportunity to work in an environment where you will contribute to OPG's public outreach, engagement, and education efforts as part of the company's commitment to growing its social license.

KEY ACCOUNTABILITIES 

• Manage hardware assets, including procurement, inventory management, and disposal processes.
• Utilize proficiency in Configuration Management Database (CMDB) principles and practices, including data modeling, relationship mapping, and data normalization.
• Employ CMDB discovery tools and techniques to accurately identify and collect hardware asset information.
• Leverage experience and knowledge of Hardware Asset Management (HAM) in ServiceNow.
• Interface with various hardware vendors.
• Maintain awareness of current hardware technology standards at OPG.
• Perform all related administrative activities to maintain efficient day-to-day operation. Develop and maintain accurate records and inventories of hardware assets, including tracking, cataloging, associated costs, and updating inventory databases.
• Approve requests for assets, update CMDB records, run discovery of hardware and software assets, and analyze and report on the data.
• Maintain accurate records and inventories of hardware assets, including tracking, cataloging, and updating inventory databases.
• Negotiate and manage relationships with vendors for procurement, licensing, and maintenance agreements.
• Understand the full lifecycle of hardware assets, from procurement to disposal or repurposing, including asset retirement and disposal processes.
• Work with the extended teams in evaluating, selecting, and procuring hardware assets, considering cost, quality, and compatibility with existing systems.
• Conduct audits and assessments to ensure compliance and accuracy in asset records, identifying discrepancies, and implementing corrective actions.
• Use tools such as Excel, ServiceNow, Discovery, SharePoint, and BI Reporting to generate reports and analyze data related to asset utilization, costs, and performance for decision-making, strategic planning, and forecasting.
• Be familiar with ITIL (Information Technology Infrastructure Library) principles and best practices in asset management processes.
• Other Duties as Required.

EDUCATION 

• Requires a four-year university degree in computer science, or by having the equivalent level of education.

QUALIFICATIONS 

• A period of over 6 years and up to and including 8 years in roles related to Hardware Asset Management, CMDB practices, and IT service delivery.
• Requires knowledge of hardware asset management, including procurement, inventory management, and disposal processes.
• Requires proficiency in Configuration Management Database (CMDB) principles and practices, including data modeling, relationship mapping, and data normalization.
• Requires experience with CMDB discovery tools and techniques to identify and collect hardware asset information accurately.
• Requires knowledge of Hardware Asset Management (HAM) in ServiceNow.
• Requires familiarity with interfacing with hardware vendors and managing relationships for procurement, licensing, and maintenance agreements.
• Requires understanding of the full lifecycle of hardware assets, from procurement to disposal or repurposing, including asset retirement and disposal processes.
• Requires good verbal and written communication skills to provide guidance to users, participate in, and deliver demonstrations of new hardware, software, equipment, and operational procedures.
• Requires experience in performing administrative activities to maintain efficient day-to-day operations and developing and maintaining accurate records, inventories, and systems.
• Requires knowledge of ITIL (Information Technology Infrastructure Library) principles and best practices in asset management processes.
• Requires experience in using tools such as Excel, ServiceNow, Discovery, SharePoint, and BI Reporting to generate reports and analyze data related to asset utilization, costs, and performance for decision-making, strategic planning, and forecasting.
• Requires knowledge of computer science to gain an appreciation of design concepts related to computing equipment and software, to provide computerized solutions to varying OPG requirements.
• Requires good verbal and written communications skills, to coordinate the needs of clients, suppliers, and divisional staff.
• Requires experience to obtain knowledge of the clients' organizations, functions of the application systems, databases, products, computers, communications, and associated equipment.
• Requires additional experience to operate at a senior level, and to become familiar with responsibilities related to project leadership.
• Requires experience to perform an advisory function to the line of business, to be able to define clients' information technology requirements and advise regarding the selection and application of computer systems and equipment.
• Requires experience to understand new and existing information processing concepts, computer and communications equipment, and software.

Read the full posting.