Senior Retail Network Specialist

4 weeks ago

Toronto, Canada Canadian Tire Corporation Full time

What You'll Do

We are looking for a meticulous and detail-oriented network and security specialist to be responsible for our store network operations and network security for our organization. This is position is heavily focused on Juniper technology, security, and operations in an SDWAN topology.

To be successful in this role, you should have a sound working knowledge of retail store technologies combined with a strong and consistent team player perspective. These attributes will be key in building and improving stakeholder relationships, supporting, and achieving strong sponsorships in our deliverables required to support our store operations. This full-time permanent position and will involve an on-call component.

In this role you'll:

  • Collaborate with stakeholders, business owners and manage service vendors to ensure incidents pertaining to contractual SLAs, KPIs, and operational processes are delivered and managed.

  • Work with existing service desk owners to enhance our ticketing, incident, problem, and change process.

  • Lead quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short- and long-range goals.

  • Ensure staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.

  • Lead efforts to counter security breaches and anticipating and reducing the likelihood of future security alerts, incidents, and disasters.

  • Define, plan, implementing, maintaining, and upgrading security measures, policies, and controls.

  • Write reports and providing insights on the effectiveness of the current security policies, incident responses, disaster recovery plans, and other security-related information.

  • Conduct vulnerability testing and risk analyses to assess security and perform internal and external security audits.

  • Analyzing security breaches to identify the cause and to update incidence responses and disaster recovery plans.

  • Identify any areas of concern that could impact the performance of team members.

  • Provide hands-on direction for all activities and projects.

  • Communicate any pertinent information regarding project timelines, goals, or objectives to team members.

  • Ensure customer inquiries are responded to.

What You Bring

  • A Bachelor's Degree in computer science, programming, or related field.

  • 3-5 years experience in the field, such as security administration.

  • Experience with SDWAN technologies and specifically the Juniper environment.

  • The ability to work in a high-stress environment.

  • Excellent verbal and written communication skills, interpersonal, and teaching skills.

  • Good anticipation, analytical, and problem-solving skills.

  • The ability to remain current on the latest technology and best practices in information security.

  • Vendor engagements and operationalizing manage service agreements.

  • Working with multiple service desk (internal and external) and optimizing incident, problem and change processes.

  • Operation service delivery engagements such as service desk, strategy, reporting and incident response.

  • Network and Firewall certifications are an asset.

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

#LI-GS1

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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