Western Canada Field, Operations Advisor

4 weeks ago

Foster Creek, Canada Cenovus Energy Inc. Full time
Worker Type: Employee

Group: Western Canadian Field Department

Job Post End Date: 04/26/2024

About this opportunity:

Working with the Western Canadian Field IT Manager of the IT Shared Services organization, the Field Operations Advisor that will supervise the Governance and Safe working of Deskside Field IT Support. This role will also play a part in supporting Network, Telecom and Server infrastructure at the Field level. This is an individual contributor role in a multi-functional IT organization supporting the Cenovus staff located at our Western Canadian Field sites.

The Field Operations Advisor is responsible for the day-to-day operational activities of the contracted service provided to Cenovus by the chosen supplier. In this role, the successful candidate will ensure the safe and efficient delivery of the Field IT services from the Cenovus supplier are met within the contracted service level agreements.

The Operations Advisor acts as an onsite IT liaison, escalation point and coordinator for initiatives that have an IT component to support the various field level business units.

What you'll do:

  • Coordinate the day-to-day operational activities of the end user computing, desktop, laptop, workstations, and end user support services.

  • Build and maintain a trusted relationship with multiple business units and IT groups.

  • Act as SMART HANDS for non-IT and remote IT support teams, such as Workplace, Network, Server, and application teams.

  • Performs post-resolution follow-ups to service requests.

  • Perform technical audits of work completed by service providers, partners, and teams.

  • Assist with coordination of physical end-user IT asset re-location services.

  • Assist with inventory management of all Cenovus IT assets and consumables within the Cenovus Asset management system.

  • Analyze and assess the existing Deskside IT operations and making recommendations for the improvement of the end user experience.

  • Ensure IT end user services and support are conducted in a safety conscious manner.

  • Establish and maintain a relationship with key partners, understanding and anticipating the needs of business and IT groups, seeing opportunities, and making recommendations to support the desired future state.

  • Educate End Users on application and IT hardware, as required.

  • Participate in technical incident and problem management and solve issues, as needed.

  • Participate in appropriate governance meetings both Cenovus internal and with service providers.

Who you are:

  • Must be legally entitled to work in Canada.

  • Completion of post-secondary education in Information Technology, Computer Science or other related field.

  • Minimum of 2-5 years' experience of technical support by performing installation, repair, and preventative maintenance of End User hardware and back-end IT infrastructure.

  • Minimum of 2-5 years' experience in End User support.

  • Experience working in a multi supplier environment.

  • Strong communication skills - both written and verbal.

  • Demonstrated collaboration and partnering skills.

  • Self driven, team player with proven negotiation and influencing skills.

  • Able to work well with limited supervision.

This position will require the successful candidate to have and maintain a Class 5 drivers' license with a satisfactory driving record, undergo a pre-employment medical and adhere to the appropriate Company policies and guidelines.

Travel to and from Western Canada Field sites, may include fly in/fly out, or driving through rural areas.

Note: The application deadline for this position is 11:59 PM MT April 25, 2024.

If you require accessibility assistance to complete the on-line application or otherwise apply for an open position with Cenovus, its subsidiaries and affiliates, please email careeropportunities@cenovus.com.

Internal candidates that are currently in a lower grade will be assessed based on their sustained job performance, how they demonstrate the expected organizational competency behaviors and values and in discussions with their current leader prior to determining next steps.

Who we are:

We're an integrated energy company headquartered in Calgary with oil and natural gas production operations in Canada and the Asia Pacific region, and upgrading, refining and marketing operations in Canada and the United States. We're committed to maximizing value by sustainably developing our assets in a safe, innovative and cost-efficient manner, integrating environmental, social and governance considerations into our business plans.

We've been named a Top Alberta Employer for 2024, a designation recognizing organizations leading their industries in offering exceptional places to work.

Find Cenovus on Facebook, X, LinkedIn, YouTube and Instagram.

For more information, please visit cenovus.com.

At Cenovus, we embrace diversity of thought, experience and backgrounds to help us make better business decisions, address our challenges, seize opportunities and unlock innovative solutions. We're committed to building a diverse, equitable and inclusive workplace where people feel respected, valued and engaged. We strive for a collaborative, physically and psychologically safe environment where you can be yourself, feel a sense of belonging and thrive. For more information, including details on our inclusion and diversity targets and networks, visit Cenovus.com.

The requirements of this posting may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.

Notification

To be considered for a position, please click Apply and create an account or sign in to your Cenovus Careers profile.

Immediately following successful submission of your online application, you will receive an online notification confirming Cenovus's receipt of your resume.

Only those applicants who apply directly to a posted position and are selected for an interview will be contacted. We will not accept agency or third-party candidate submissions.

To follow the status of your application, log in to your Cenovus Careers profile and click on the appropriate job under 'My Applications'.

Interested in this opportunity? Click the Apply link.

If you are a CURRENT EMPLOYEE please apply by going to our Internal Career Site

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