We have other current jobs related to this field that you can find below

  • Customer Experience Salesfloor Associate

    3 months ago

    Laval, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Salesfloor Associate

    3 months ago

    Laval, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 426552BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1120 Chomedey (A-13), Desserte Quest **Employment Type** - Regular **City** - Laval **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 426857BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5060 Boulevard Arthur Sauve **Employment Type** - Regular **City** - Laval **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 431435BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 4865 Boulevard Notre Dame **Employment Type** - Regular **City** - Laval **Time Type** - Part Time **Province/State** - Quebec **Hours** - 30 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 416816BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2105 Daniel-Johnson Boulevard **Employment Type** - Regular **City** - Laval **Time Type** - Part Time **Province/State** - Quebec **Hours** - 22.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 414683BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2105 Daniel-Johnson Boulevard **Employment Type** - Regular **City** - Laval **Time Type** - Part Time **Province/State** - Quebec **Hours** - 22.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 424632BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - Place Carnaval 3855 Boul Le Carrefour **Employment Type** - Regular **City** - Laval **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    2 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 415460BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5880 Boulevard Robert Bourassa **Employment Type** - Regular **City** - Laval **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate**: - 430721BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2105 Daniel-Johnson Boulevard **Employment Type** - Regular **City** - Laval **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    7 days ago

    Laval, Quebec, Canada TD Bank Full time

    Work Location:Bois-des-Filion, Quebec, CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this...

  • Customer Experience Associate- Laval Duvernay

    3 months ago

    Laval, Canada TD Bank Full time

    **Customer Experience Associate - Laval Duvernay**: - 425753BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 899 Boulevard d'Auteuil **Employment Type** - Regular **City** - Laval **Time Type** - Part Time **Province/State** - Quebec **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    3 months ago

    Laval, Canada Scotiabank Full time

    Requisition ID: 195339 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Lead-Carrefour Laval

    2 weeks ago

    Laval, Canada Victoria's Secret Full time

    DescriptionA Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.Primary Responsibility:The Customer Experience Lead is primarily...

  • Customer Experience Lead

    3 months ago

    Laval, Canada Scotiabank Full time

    Requisition ID: 189097 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...

  • Omni Customer Fulfillment Associate

    3 months ago

    Laval, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Lead-Carrefour Laval

    2 weeks ago

    Laval, Quebec, H0A, Laval region, Canada Victoria's Secret Full time

    DescriptionA Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.Primary Responsibility:The Customer Experience Lead is primarily...

  • Customer Experience Manager

    4 months ago

    Laval, Canada Michaels of Canada, ULC. Full time

    Store - MON-LAVAL/EAST, QC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Specialist

    3 months ago

    Laval, Canada Protective Industrial Products Full time

    **PIP Canada**, part of a global organization with its Canadian head office located in Laval, QC is a leading provider of hand protection and personal protective equipment (PPE) to Industrial and Construction markets. PIP® stands for Protective Industrial Products meaning we are committed to helping protect essential workers every day. Today, as a $1...

  • Customer Experience Representative

    3 months ago

    Laval, Canada GA International Full time

    As an industry leader for the past twenty years, GA International offers complete laboratory labeling and identification solutions to the bio-medical, bio-pharmaceutical, academic, government and commercial sectors. We are headquartered in Laval, QC with operations in the US, Netherlands, and UK. We are currently looking for a **Customer Experience...

Customer Experience Associate

2 months ago

Laval, Canada TD Bank Full time

Work Location:

Laval, Quebec, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you

Language Requirement:

Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français /This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.