Travel Coordinator

4 days ago

Calgary, Canada Elite Travel Management Full time
Salary:

Who's right for the job?

You have been told that you are great with people, you love helping others and do so genuinely. Your ideal environment is interacting with others. You are a natural communicator that will work to solve the issues of others, can multitask using complex computer systems and don't shy away from learning new technology. You will be responsible for creating a high touch experience for our clients through one-on-one contact to assist with varying needs, such as flight delays, last minute bookings, hotel check-in challenges, and much more.

“To work at Elite Travel Management is to be a part of a great team. We are a group of people looking out for the best interests of not only the person we sit next to, but the company as a whole. We are here to grow collectively and personally. We all come to work each day knowing that we need to work hard, to continue the success of our company. If one person succeeds, we all succeed.”


– Elite Travel Management Employee

Responsibilities and Skills for this Role:

  • Unparalleled customer service – someone who truly goes above and beyond to retain a client for life
  • Excellent verbal, written and presentation skills – a champion at conveying the value of Elite's service offering and suite of products, and yourself
  • Understanding and anticipating client needs with regards to travel requirements & preferences
  • Working with clients who are on a travel rotation which requires flight & hotel bookings frequently
  • Assisting with Travel emergencies as they occur
  • Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested.
  • Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
  • The accuracy and timely presentation of client travel documentation.
  • Be an active, contributing team member. At Elite, our culture is a big deal
  • Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management
  • Contribute to the development and maintenance of office systems and processes associated with accounts
  • Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
  • Build long-term relationships with clients through service and meaningful connections
  • Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
  • Handling, documenting and resolving customer concerns, complaints, and questions by phone and email
  • Providing accurate travel advice while efficiently managing requests for services and coordinating travel
  • Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
  • Responding professionally, appropriately, and in a timely manner
  • Continually maintain working knowledge of all company products, services, and promotions
  • Additional projects/ assignments as required

Must-haves:

  • Full fluency in English (verbal and written)
  • Skillset in Sabre GDS is preferred
  • 2+ years in Corporate or Crew Travel
  • A combination of two years' experience in a customer service and/or sales related environment
  • Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company.
  • Customer and solution focused with exceptional interpersonal communication skills (verbal and written)
  • Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
  • A proven track record for punctuality and reliability
  • You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele
  • Maintain professional appearance and demeanor
  • Ability to meet employment eligibility requirements in Canada
  • Ability to use systems and programs such as Sabre, Excel, Word
  • Strong work ethic
  • Exceptional attention to detail and proven organizational ability
  • Agrees to background checks to confirm that you are bondable

Education and Additional Considerations

  • Post-Secondary in Travel and Tourism is preferred, although not required.
  • A strong drive, proven results, and positive attitude are the most sought-after attributes.

An ace. An ambitious team player. Someone who is driven to go above and beyond for customers. Successful Elite Crew Travel Associates are dedicated to delivering a personalized experience, with a positive attitude. You will help your diverse clientele portfolio get where they need to go, provide advice and creative problem solving. On any given day, you'll work to build customer relationships, provide superior customer service, book travel and network to build strong, meaningful connections.

We offer unlimited career potential and a competitive compensation package will be negotiated based on experience and qualifications. There will be a combination of a competitive base salary, commission and a client retention bonus and travel perks.

Like all positions at Elite Travel Management, there will be an employee share plan included with the compensation model. Additionally, you will access IATA industry travel benefits including airlines and hotel rates.

In addition to this, you will be joining an impassioned group of people who are disrupting the travel market by doing things purposefully different.

Ready to make a difference and be part of our story?

Let's get started.

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