Operational Support Operator

3 days ago

Calgary, Canada Cold Bore Technology Full time


Who We Are:

Cold Bore Technology is the new foundational standard in frac enterprise communication.
Cold Bore's LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:
  • An industry standard protocol that allows all services to have immediate bi-directional communication
  • Supported by third party development teams for software products
  • 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
  • Remote completion capabilities with a singular shared timestamp
  • Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation
Cold Bore delivers on the desire for Industry Standardized “clean” data foundation for completions' technology and execution. Offering best practices of industry standardized format and enabling frac operations to be both Effective AND Efficient, not solely focused on NPT and avoiding extra costs, but more so the combined effectiveness with the results leading to better production, as well as efficiency.

Role Description:

Cold Bore Technology is seeking a Remote Operational Support Operator to join our growing RTOC team. Reporting to the RTOC Coordinator, you will be responsible for providing operational support and guidance to customers and Field Technicians remotely. This role is an opportunity for a self-starter to grow their experience in the exciting world of high tech, working with some of the smartest people in the industry to revolutionize completions through IIoT smart technology. Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation. Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology

Responsibilities:
  • Serve as the first point of contact for customers and Field Technicians regarding operational tasks.
  • Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
  • Create daily reports, communicate with stakeholders, and provide follow up as necessary.
  • Determine current operations and identify situations.
  • Work closely with our RTOC Team and Field Technicians on call.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems, and their resolution in logs.
  • Identify and suggest potential areas of improvement on procedures.
Requirements:
  • Experience working in Information Technology (IT) is considered an asset.
  • Oilfield experience is considered an asset.
  • Proficient with Microsoft Office.
  • Ability to research and identify solutions for existing or elusive problems.
  • Capable of adapting to changing work roles.
  • Proven experience as a Help Desk Technician or other customer support role is an asset.
  • Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
  • Ability to diagnose and resolve basic technical issues.
  • General understanding of electrical circuitry.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented mindset with the ability to remain even-tempered under pressure.

Powered by JazzHR

NZtKUcxdj2

  • Operational Support Operator

    2 weeks ago

    Calgary, Canada Cold Bore Technology Full time

    **Who We Are**: Cold Bore Technology is the new foundational standard in frac enterprise communication. Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as...

  • Engineer or Senior Engineer, Operations Coordination

    3 weeks ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Engineer or Senior Engineer, Operations Coordination

    2 months ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Engineer or Senior Engineer, Operations Coordination

    2 months ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Operations Manager

    2 weeks ago

    Calgary, Canada GAT Airline Ground Support Full time

    Summary The Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station. Job Responsibilities Overall Job Duties Promote and embody the company core values, ensuring all team members are committed Responsible for providing a safe and secure work environment for all...

  • Operations Support Analyst

    2 weeks ago

    Calgary, Canada Canlin Energy Full time

    **Operations Support Analyst -** Overview** Reporting to the Manager of Operations Support, the Senior Operations Support Analyst has an extensive role in promoting a collaborative culture across multiple Functional teams. This person will provide technical, analytical, and regulatory support to both Calgary Operations and Field Operations. **Location:...

  • Engagement Operations Support

    3 weeks ago

    Calgary, Canada Calgary Drop-in & Rehab Centre Society Full time

    **Engagement Operations Support** Department: Engagement Operations Job Category: Salary Reports To: Manager, Engagement Operations Position Type: Full-time Direct Reports: Manager, Engagement Operations Shift: N/A Indirect Reports: - Senior Director Strategy, Impact & Engagement_ **Location**: Main building, Donation Centre **About Us** The...

  • Operations Support Administrator

    2 months ago

    Calgary, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Technical Support Operator

    2 weeks ago

    Calgary, Canada Cold Bore Technology Full time

    **Who We Are**: Cold Bore Technology is the new foundational standard in frac enterprise communication. Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as...

  • Operations Support Coordinator

    2 weeks ago

    Calgary, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Operations Support Administrator

    1 week ago

    Calgary, Alberta, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Engagement Operations Support

    1 week ago

    Calgary, Alberta, Canada Calgary Drop-in & Rehab Centre Society Full time

    Engagement Operations SupportDepartment:Engagement OperationsJob Category:SalaryReports To:Manager, Engagement OperationsPosition Type:Full-timeDirect Reports:Manager, Engagement OperationsShift:N/AIndirect Reports: Senior Director Strategy, Impact & Engagement_Location:Main building, Donation CentreAbout UsThe Calgary Drop-In and Rehab Centre ("the DI") is...

  • Operations Support Coordinator

    2 months ago

    Calgary, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Operations Support Coordinator

    19 hours ago

    Calgary, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Technical Support Operator

    3 weeks ago

    Calgary, Alberta, Canada Cold Bore Technology Full time

    Who We Are:Cold Bore Technology is the new foundational standard in frac enterprise communication. Cold Bore's LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.Cold Bore...

  • Technical Support Operator

    2 months ago

    Calgary, Alberta, Canada Cold Bore Technology Full time

    Who We Are:Cold Bore Technology is the new foundational standard in frac enterprise communication. Cold Bore's LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.Cold Bore...

  • Operations Support Coordinator

    3 weeks ago

    Calgary, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Operations Support Coordinator

    3 weeks ago

    Calgary, Canada Metro Supply Chain Full time

    Operations Support Coordinator 6567 48 St SE, Calgary, AB T2C 3J7, Canada Req #2867 Thursday, May 2, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions...

  • Operations Support Coordinator

    2 months ago

    Calgary, Canada Metro Supply Chain Full time

    Operations Support Coordinator 6567 48 St SE, Calgary, AB T2C 3J7, Canada Req #2867 Thursday, May 2, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions...

  • Support Specialist

    4 weeks ago

    Calgary, Canada ATB Financial Full time

    **OUR BOTTOM LINE IS DIFFERENT.** There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset...