Current jobs related to Senior Client Services Operations Representative - Mississauga - RBC - Royal Bank
-
Certification Services Representative, Vaughan
4 months ago
Mississauga, Canada Certification Services Representative Full time**Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...
-
Certification Services Representative, Mississauga
4 months ago
Mississauga, Canada Certification Services Representative Full time**Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...
-
Client Service Representative
2 weeks ago
Mississauga, Ontario, Canada VPI Employment Services Full time{"Job Title": "Client Service Representative", "Job Summary": "We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at VPI Employment Services. As a key member of our team, you will be responsible for providing exceptional client experience, creating a safe and supportive environment, and helping clients...
-
Client Service Representative
2 weeks ago
Mississauga, Ontario, Canada VPI Employment Services Full time{"Job Title": "Client Service Representative", "Job Summary": "We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at VPI Employment Services. As a key member of our team, you will be responsible for providing exceptional client experience, creating a safe and supportive environment, and helping clients...
-
Supervisor, Client Services
4 months ago
Mississauga, Canada Peel Senior Link Full timePeel Senior Link, a non-profit charitable organization established in 1993, provides personal care & home-making and other complementary support services. Peel Senior Link maximizes independent living--helping seniors live with dignity, stability, and safety. Peel Senior Link is funded by the Ministry of Health and Long-Term Care through Ontario Health -...
-
Client Services Representative
3 weeks ago
Mississauga, Ontario, Canada goeasy Ltd Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy Ltd**Location:** Remote**Job Type:** Full-time**About Us:goeasy Ltd is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job...
-
Client Services Representative
3 weeks ago
Mississauga, Ontario, Canada goeasy Ltd Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy Ltd**Location:** Remote**Job Type:** Full-time**About Us:goeasy Ltd is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job...
-
Client Service Representative
5 days ago
Mississauga, Ontario, Canada VPI Employment Services Full timeJob Title: Client Service RepresentativeVPI Employment Services is a leading provider of employment programs in Ontario, funded by the Ontario Government to support job seekers and employers. We are committed to delivering high-quality services that make a positive and sustainable impact on the individuals we serve.We are seeking a skilled and dedicated...
-
Client Service Representative
5 days ago
Mississauga, Ontario, Canada VPI Employment Services Full timeJob Title: Client Service RepresentativeVPI Employment Services is a leading provider of employment programs in Ontario, funded by the Ontario Government to support job seekers and employers. We are committed to delivering high-quality services that make a positive and sustainable impact on the individuals we serve.We are seeking a skilled and dedicated...
-
Client Services Representative
2 weeks ago
Mississauga, Ontario, Canada goeasy Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy**Location:** Remote**Job Type:** Full-time**About Us:goeasy is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job Summary:We...
-
Client Services Representative
2 weeks ago
Mississauga, Ontario, Canada goeasy Full timeJob Description**Job Title:** Client Services Representative**Company:** goeasy**Location:** Remote**Job Type:** Full-time**About Us:goeasy is a leading provider of non-prime leasing and lending services through its easyhome, easyfinancial, and LendCare brands. We are committed to helping our customers achieve financial stability and success.**Job Summary:We...
-
Client Service Representative
3 days ago
Mississauga, Ontario, Canada VPI Employment Services Full timeAbout the RoleVPI Employment Services is a leading provider of employment programs in Ontario, with a strong commitment to supporting job seekers and employers. We are seeking a highly motivated and detail-oriented Client Service Representative to join our team.Key ResponsibilitiesRegister client personal information into our CRM system and applicable...
-
Client Service Representative
3 days ago
Mississauga, Ontario, Canada VPI Employment Services Full timeAbout the RoleVPI Employment Services is a leading provider of employment programs in Ontario, with a strong commitment to supporting job seekers and employers. We are seeking a highly motivated and detail-oriented Client Service Representative to join our team.Key ResponsibilitiesRegister client personal information into our CRM system and applicable...
-
Client Service Representative
4 months ago
Mississauga, Canada CooperSurgical Full time**Client Services Representative** **CooperSurgical, Inc** **Toronto, CAN** **Position Summary**: The Client Service Representative is responsible for responding to all inbound client services communications to educate and promote Cord blood and Tissue banking and escalating, as required, to a OCM, Finance or Senior Management. This role requires the...
-
Client Services Representative
3 months ago
Mississauga, Canada Full Moon Immigration services Full time*Kindly take a moment to rev w: This r - operates o - commission-based st - ture.* *We are seeking a motivated and cu - mer-oriented individ - to join our Client Services - m as a Client Se - ces Represent - ve with a f cus on immigration serv - s. This i - part-time pos - on i for indiv - als with experience in sales nd a passio - or assisting clients...
-
Client Service Representative
3 weeks ago
Mississauga, Canada VPI Employment Services Full timeVPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation and...
-
Client Service Representative
3 weeks ago
Mississauga, Canada VPI Employment Services Full timeVPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation and...
-
Client Service Representative
3 weeks ago
Mississauga, Canada VPI Employment Services Full timeVPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation and...
-
Client Service Representative
3 weeks ago
Mississauga, Canada VPI Employment Services Full timeVPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation and...
-
Operations Manager
3 months ago
Mississauga, Canada Peel Senior Link Full time**Job Title: Operations Manager** **Department/Group**:Management **Position Type (FT, PT, Relief, etc.)**:Full Time **Location**: Hybrid Peel Senior Link 50 Burnhamthorpe Rd West, Mississauga, ON L5B 3C2 **Level/Salary Range**:$73,600.00 - $80,000 per year **Job Details** Peel Senior Link, a non-profit charitable organization established in 1993,...
Senior Client Services Operations Representative
3 months ago
Job Summary
Provides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job Description
What is the opportunity?
As a Senior Client Services Operations Representative, role supports the overall RBC purpose of helping clients thrive & communities prosper and enhance the overall client experience by providing accurate and timely processing on all service requests. This role will also support management with investigations, escalations and other tasks as required.
What will you do?
• Deliver superior customer service to our Policy Holders, Advisors, MGA's and internal partners by prioritizing urgent requests for completion
• Process complex policy changes and financial requests by taking appropriate action in accordance with the policy terms and company philosophy
• Respond to Inquiries that requires in-depth product and administration systems knowledge, in addition to knowledge of standard operating procedures
• Possess a diverse knowledge of our products (Term Life, Living Benefits, Universal Life, Credit Facility) and administration systems. Administer policies in adherence to administration functionality and procedures as established in our SOP (standard operating procedures)
• Work collaboratively with others on the team to handle complex cases
• Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met
What will you need to succeed?
Must have
• Minimum 2 years' experience in a customer service driven environment
• Knowledge and understanding of Ingenium, Bedrock, PASport, Composer, Underwriting Pro, Career Capsil and Broker Capsil
• Excellent time management & organizational skills adhering to department Service Level Agreements and Productivity levels
• Excellent written and verbal communication skills
• Strong decision making, analytical, mathematical and problem resolution abilities, with attention to detail
• Ability to handle pressure in a high volume customer service environment
Nice to have
• Strong interpersonal skills and the ability to work in a team environment
• Understanding of complex Life & Health insurance products, processes and legacy systems
• Knowledge of policy change procedures and guidelines
• Bi-lingual in English & French is an asset
What's in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity
Job Skills
Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product ServicesAdditional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:
MISSISSAUGACountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
RegularPay Type:
SalariedPosted Date:
2024-06-21Application Deadline:
2024-07-01Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.