Retail Assistant Manager

3 days ago

Kelowna, Canada Big White Ski Resort Full time

Big White Ski Resort is seeking applications for the full time position of Retail Assistant Manager.

The ideal candidate will have, at least, 1 year previous management experience and be confident leading a team of 30+ people. The Retail Assistant Manager should have a pre-existing knowledge of the snow sports industry or a passion for the sport and willingness to learn.
Our retail outlets offer a wide range of products, from ski and snowboard related merchandise to giftware. We strive to provide outstanding customer service and sincerity in outfitting our guests with product that will ensure a great experience and memory of their time at Big White.

The Retail Assistant Manager should lead by example; assisting on the shop floor as needed, proactively training staff to ensure product knowledge and customer service skillsets meet expectations and demonstrating a positive and productive attitude for a cohesive work environment.

Job Duties & Responsibilities will Include:

  • Staff training and development
  • Staff management, supervision and discipline where needed
  • Staff Hiring
  • Writing staff schedules
  • Inventory management including receiving and processing, stock take and shrinkage control
  • Maintaining inventory levels
  • Inventory security
  • Resolving merchandise problems such as supply shortages, faulty goods, returns
  • Merchandising
  • Cleanliness and presentation of all shops and storage areas
  • Spending time on the shop floor to support and mentor staff as well as engaging in sales in order to stay in touch with our customers.
  • Responding to customer concerns and feedback
  • Staying abreast of trends and new products in the industry
  • Assisting the Retail Manager & Vice President with buying decisions & writing orders

Required qualifications/skills:

  • 1+ years of management experience
  • Ability to use a variety of computer applications
  • Familiarity with Microsoft Office
  • Excellent communication skills
  • Professional attitude
  • Administrative skills
  • A leadership style that can adapt to a variety of ages and cultures
  • Must be approachable, dependable and a strong team player
  • Ability to troubleshoot with a calm demeanor
  • Ability to resolve customer complaints

Terms of Employment

Location: Big White Ski Resort, 5315 Big White Road, Kelowna, BC, V1P 1P3
Start Date: June 2024
Contract: Full Time Year Round
Salary: $56,000
Benefits:

  • Enrolment in Sun Life Benefits Program with option for extended benefits
  • Optional Enrolment in Registered Pension Plan
  • Company Cell Phone
  • Free Ski Pass
  • Family & friends ticket discounts
  • 4% Vacation Pay

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