Communication Operator

4 months ago

Peterborough, Canada Ombudsman Ontario Full time
It's an exciting time to join the Ontario Parks Operations Branch as they establish a telecommunications and dispatch unit where you will assist in the deployment and support of ministry personnel and clients in non-emergency and emergency situations within the province in a 24/7 multi-service environment.

NOTE:
• There are 8 seasonal positions and 6 irregular on-call positions available through this competition.
• Irregular on-call candidates will work zero to 40 hours per week depending on operational requirements, with no guaranteed hours.
• This competition may be used to fill future seasonal and on-call vacancies.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will work rotating shifts in a 24/7 environment including weekend and statutory holidays.

You will:
• serve as first point of contact, receive and prioritize phone calls and elicit required information
• provide safety monitoring and emergency response for all field staff and registered clients
• obtain relevant background information on occurrences and provide details to field officers including updates
• answer queries for information from officers in the field
• enter, update, retrieve data, and perform systems queries pertaining to incidents and occurrences on various specialized computer systems and various internet intelligence research tools
• logs calls for service, information requests, creates occurrence reports
• brief appropriate staff and management of serious incidents e.g., officer safety alerts, road closures, severe weather etc.

How do I qualify?Mandatory• You will work rotating shifts in a 24/7 environment including overnights, evenings, weekend and statutory holidays
• You will have successfully completed Ontario Parks Communications Centre training

Key Knowledge and Skills:You have:
• demonstrated understanding of evacuation, contingency, and emergency management principles
• understanding of effective workflow management methods and data collection techniques and best practices in an extremely busy environment
• the ability to acquire complete knowledge of the communications unit and relevant policies, procedures, guidelines and applicable legislation

Communication and Judgment Skills:You have:
• the ability to maintain control under high stress and/or emergency situations
• proven interpersonal, oral and written communication skills
• the ability to deal tactfully, discreetly, and confidentially with sensitive intelligence information and clients
• the ability to determine what information is pertinent and required by officers to ensure an appropriate response to incidents
• the ability to handle situations in a professional manner
• the ability to brief peers on work issues and speak competently on issues

Organizational, Planning and Teamwork SkillsYou have the ability to:
• work in a fast-paced, high-pressure, high-volume environment and meet critical deadlines
• manage and prioritize workload/assignment responsibilities
• thrive in a team environment to achieve common goals and targets with continuity and accountability

Technical Skills• You have enhanced keyboarding skills to provide accurate live data entry
• You are proficient as an advanced computer operator and comfortable with various software applications including spreadsheets, email, databases and word-processing often using many applications at one time
• You have knowledge of map reading and geo spatial software, telephone etiquette and radio protocols
• You have the skills to learn, adapt and apply new and unique software applications and hardware

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