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Distribution Design Assistant

3 months ago

Burnaby, Canada BC Hydro Full time
What you'll do
* Provides design administration and coordination services by: gathering and reviewing design project information; uploading and maintaining work order task packages required to facilitate the installation of residential, commercial and industrial services and associated distribution work; maintaining, reviewing, tracking, updating design project data (such as task level and work order in-service and material need dates, work allocation, and milestone dates for accuracy) and generating and distributing reports as required; initiating project completion activities (such as archiving project documentation) based on established processes and relevant Distribution Instructions.
* Coordinates and liaises with design project stakeholders for enquiries related to design or service requirements for residential, commercial and industrial services and associated distribution work, policies and procedures, costs and rates and non-energy billing accounts. Including but not limited to processing requests for permits, house moves, right-of-way easements, and property referrals.
* Processes updates and revisions in applicable Design, GIS and Work Management systems/applications under the direction of the Designer. Processes revision requests to drawings as requested by municipalities, agencies and other utilities.
* Responsible for submitting and tracking requests for underground utility information to BC 1 Call and/or other local utilities or municipalities for design planning purposes. Follows-up on incomplete requests as required.
* May coordinate electrical safety requests with customers and trades workers using established processes by: managing the request lifecycle as the point of contact, gathering information and arranging for a Power System Owner's Representative (field subject matter expert) to conduct customer site visits, forwarding estimate requirements to a Designer, preparing and providing customers with preliminary requirements and generating invoices for work, issuing and monitoring the work package, and initiating and tracking renewal/removal notifications. Submits required forms and documentation to WorkSafe. Maintains records and documentation.
* Facilitates the payment and refund process by: working with Distribution Design Customer Connections (DDCC) staff to identify non-energy billing payment actions to submit to Finance/Sundry Billing; following-up on overdue vendor invoices with DDCC staff; acting as a point of contact to resolve payment issues; and preparing journal vouchers to correct coding on invoices for projects, work orders and monthly accruals. 

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