Bilingual Customer Service Representative- French/english
3 weeks ago
Position: Bilingual Advisor Service Center Representative - Permanent full time.
Location: Downtown Toronto, QC
Monday - Friday (Hybrid 2-3 days in office)
Schedule: 8:00AM - 8:00PM EST (available during this time, hours will vary)
Salary - 46,000k - 54,000k Yearly
** 3 week training is remote and from 8:30 am to 5:00 pm **
Advantages
- Hybrid work model (2-3 days a week in office)
- Possibility of Yearly Salary increase
- Yearly Bonus of up to 10%
- Benefits + RRSP contributions
- Great working environment
- Growth & advancement opportunities
- Well known and reputable organization
Responsibilities
- You are expected to provide exceptional customer service experience to financial advisors, their support teams and investors.
- You can expect to receive inbound calls from financial or investment advisors in this role on a daily basis.
- You will need to support them on their customersâ RRSP investment accounts.
- You will have to work closely with the finance advisors to help them in educating and planning their short term and long term investment strategies.
Qualifications
- Excellent English and French communication skills
- College diploma or University degree is required
- Strong computer/keyboarding skills
- Previous Customer Service or Call Centre experience is required
- Ability to work under pressure and be adaptable
- Asset if you have experience in the financial industry
Summary
How to apply:
This role will not be available for long Interviews happening now
If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:
1. apply online on www.randstad.ca or
2. send your current up-to-date resume to jessica.macchiagodena@randstad.ca and add the subject line: " Bilingual Advisor Service center representative- Montreal".
**Position is dependent on clear criminal and credit background check**
Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:
- communicate with English-speaking clients located outside Quebec on a daily basis
- cover a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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