Mobile Specialist

4 weeks ago


Ontario, Canada Maverick Mobile Full time

As a Mobile Specialist, your role is to act as our "secret shopper," evaluating customer service at our clients' store locations. You'll blend in as a regular customer seeking to upgrade their phoUnablne, equipped with pre-approved service identification cards.

After your visit, we'll rely on your detailed feedback forms to pinpoint areas for improvement and enhance customer satisfaction. It's crucial to be observant, detail-oriented, and communicate effectively to provide accurate feedback.

You'll rate customer service using a simple system:

GREEN SERVICE: Successfully obtaining the phone signifies good customer service.

RED SERVICE: Not being able to obtain the phone signifies either bad customer service or ineffective secret shopping.

Good customer service entails knowledgeable, attentive, and courteous staff, efficient service, problem resolution, accessibility, post-purchase support, cleanliness, transparency, and feedback-seeking. Bad customer service includes uninformed, neglectful, or rude staff, slow service, disorganization, hidden fees, and ignoring feedback.

A bad secret shopper fails to accurately assess and report on customer service during their undercover visit.

Mobile Specialists are compensated based on the number of GREEN Services they encounter during their shift.


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