General Manager

4 weeks ago

Kelowna, Canada Eldorado Resort Full time

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

When you've enjoyed a delicious meal on our boardwalk or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard.

Position Summary:

Reporting to Director of Food & Beverage, the General Manager - Lakeside Dining is responsible in managing the multiple outlets at the Hotel Eldorado along side Assistant Restaurant Managers, Supervisors, and Shift Leaders. Continuously establishing training and service standards to ensure professionalism within Hotel Eldorado, along with a high level of guest satisfaction.

The General Manager - Lakeside Dining is responsible for the outlets at Hotel Eldorado which include Lakeside Dining Room, Lounge, Whiskey Bar, Terrace, Innkeepers Room, Room Service, and seasonal Boardwalk service. This person is responsible for the recruitment, training, performance management, leading, and motivating the Food & Beverage outlet team members. This individual is accountable for the day-to-day operational success of the Food & Beverage outlets.

What will you be doing?
Responsibilities include but are not limited to the following:

  • Attends monthly meetings and retreats, leads weekly Supervisor meetings
  • Act as the communicator with all departments throughout the resort
  • Hiring, training, scheduling, team member performance appraisals
  • Be proficient in all Hotel Eldorado outlet positions, leading by example as required.
  • Maintains liquor and beer/wine inventories, to a pre-determined seasonally adjusted level
  • Inspiring the Team by creating incentives to drive revenue sales and reward our top performers
  • Encourage quality guest service constantly striving to “raise the bar”
  • Responsive when handling guest issues, in a timely fashion
  • Ensure all policies and procedures and training objectives are being adhered to; act as a role model and provide positive reinforcement
  • Be proactive with all team member requests, concerns and issues
  • Be financially responsible
  • Constantly work on initiatives to increase the guest experience
  • Promote creativity and innovative culture
  • Constantly think of new, fun, and exciting ways to develop team member relations, improving team performance.
  • Anticipate guest's needs at every stage of the guest experience
  • Ensure each team member is performing to the best of their ability – provides proper coaching and deliver performance management when required
  • Assist with marketing initiatives for the Food and Beverage Outlets at Hotel Eldorado
  • Control all restaurant expenses to meet annual budget as set by our Director of Food & Beverage

What are we looking for?

  • Minimum 4 years of Restaurant Management experience (multiple outlet experience is an asset)
  • Strong passion for food and beverage
  • Current with food & beverage trends
  • Serving It Right, Food Safe, First Aid Certificate an asset
  • WSET or equivalent, bartender certifications/training is an asset
  • Proven track record with driving restaurant performance and revenue, maximizing profit
  • Guest experiences focused
  • Establishes and builds relations within the local community and relevant networks.
  • Computer skills such as Squirrel, Excel

Perks

  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family

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