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3 months ago
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the company and local attractions. The server will be aware of the vessel schedule, embarkment times and how this affects dining periods. The server will facilitate an amazing experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $500.00
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System.
- Greet guests and serve food and beverages in a timely fashion.
- Accurately take orders and enter them into the point-of-sale system, following all recipes as set out by the Food & Beverage Manager.
- Maintain the cleanliness and safety of all common areas and service stations.
- Participate in the celebration and entertainment experience of the guest.
- Set up and break down dining room and service stations as prescribed; this requires movement of dining and patio furniture.
- Accurately collect payment from guests for purchases, issues change, and receipts as required.
- Provide information to guests including food & beverage menu descriptions, daily food and beverage features, and understand common allergies.
- Is aware of vessel schedule, embarkment periods, local attractions, and upcoming events and entertainment to prepare for peak dining periods.
- Assist in routine cleaning of dining room/patio, including daily cleaning of equipment, preparation stations, stock rooms, staff areas, staff washrooms and mopping floors.
- Responsible for knowing, understanding, and practicing all City Cruses Gananoque policies and procedures.
- Be prepared to begin work at scheduled time.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Assist with the warm and efficient greeting and seating of guests when they arrive.
- Other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education.
- One (1) year experience in high volume restaurant preferred.
- Responsible alcohol service requirements - Smart Serve Certification required.
- Energetic and enthusiastic personality essential.
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation - actively looking for ways to help others.
- Basic computer skills are required.
- Will work for extended periods without sitting.
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs).
- Will be required to be available for work on all major holidays and weekends.
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection).
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.
City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
