Food and Beverage Operations Manager

4 weeks ago

Vancouver, Canada Fairmont Pacific Rim Full time

Company Description
  • Grow your leadership strengths as F&B Operations Manager, where you will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction.

Job Description

Why work Fairmont Pacific Rim:

  • Be a part of a progressive hotel that embraces the culture and vibrancy of Canada's most beautiful city - Vancouver
  • A competitive salary, starting from $87,000.00 per annum
  • An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities
  • Complimentary meal through our Colleague Dining Program
  • Travel reimbursement program for a TransLink monthly pass
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
  • Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
  • Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
  • Opportunity to develop your talent and grow within your property and across the world

What you will be doing:

  • Overseeing all outlets, Lobby Lounge and Raw Bar, Botanist Restaurant, In Room Dining, Patio and Cabana Bar
  • Oversee all Recruitment, Training & Development, and Performance Management of the Food & Beverage division
  • Oversee all guest satisfaction metrics
  • Ensure service standards are meeting Forbes Five Star Standards
  • Monitor inventory, operating pars and oversee plan purchasing
  • Communicate additions or changes to the assignment as they arise throughout the shift, identify situations which compromise the department standards and delegate these tasks
  • Review staff onboarding to ensure colleagues are set up for success
  • Review weekly work schedules for all personnel in accordance with staffing guidelines and adjust schedules to meet business demands
  • Regularly audit outlets and review competitive set
  • Oversee payroll and accuracy
  • Assists in planning and implementing programs, policies, and procedures to ensure that service standards are met.
  • To ensure that the Departmental Objectives are cascaded to the colleagues.
  • Assists in the co-ordination of special promotions and provides administrative support necessary.
  • Interacts with management of other department within areas of responsibility and develops solid working relationships with them.
  • Participates in public relations activities, sales calls or other promotional activities designed at enhancing the Image and profitability of the hotel.
  • Assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
  • Monitor financial performance of the Food & Beverage outlets
  • Carries out assignments and instructions as delegated by the Director of Food & Beverage ensuring that all company and Hotel Policies and Procedures and minimum standards are always adhered to Review daily activities:
    • Attend briefings and share divisional goals with colleagues
    • Review forecasted covers and ensure labour for each outlet meets demand
    • Ensure outlets are prepared with supplies, tools, and equipment to be successful
    • Conduct daily walkthroughs ensuring that standards for service and atmosphere are meeting standards
    • Ensure the team is aware of any high-profile guests, groups or additional factors, that effect the Hotel, business and performance
    • Review prior days service and make necessary adjustments where needed for the following day
    • Attend hotel briefings
    • Meet with departmental heads and assist and support outlet leaders
    • Monitor and ensure that all opening/closing duties are completed to standard
    • Review all cleanliness and ensure ecosure standards are met
    • Ensure time is prioritized for guest and team interactions.
    • Ensure to cover the outlet manager during their absence
  • Other duties assigned


Qualifications

Your experience and skills include:

  • Hospitality Management and/or Food & Beverage Management Degree or Diploma preferred
  • 4 years' experience in a multi-faceted Food & Beverage operation, including 2 years' experience as a department head, preferably in a luxury/upscale setting, preferably including free standing restaurant experience, IRD & Stewarding.
  • Successful record leading teams that have effectively made progress on guest satisfaction and service delivery
  • Ability to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlines
  • Must be flexible to work schedule which includes evenings, weekends and holidays
  • Proficient with Micros, Avero and MS Office or similar an asset

Additional Information

Your team and working environment:

  • Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests
  • A team dedicated to ensuring guests leave feeling rejuvenated

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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