Current jobs related to Manager, Digital Operations Performance - Four Seasons Corporate Office Toronto - Four Seasons Hotels and Resorts
-
Director, Media
1 month ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeDirector, Media - Americas Job Description We are seeking a highly skilled Director of Media for the Americas region to lead the development and implementation of media strategies across digital channels. About Four Seasons: Four Seasons is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity,...
-
Director of Media Strategy
1 month ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...
-
Director of Media Strategy
1 month ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...
-
Director of Media Strategy
1 month ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...
-
Director, Media
3 weeks ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Director, Media
1 month ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Director, Media and Communications
3 weeks ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...
-
Director, Media and Communications
3 weeks ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...
-
Director, Media and Communications
3 weeks ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global luxury hotel management company with a commitment to supporting cancer research and advancing diversity, inclusion, equality, and belonging. Our company culture enables everything we do, and we believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and...
-
Manager, Digital Performance
3 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 208784 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Manager, Digital Performance, you will be responsible for planning, measuring, and managing digital performance of digital tactics, strategies and campaigns across multiple business lines, programs, and platforms (mobile,...
-
Director, Contract Management
6 days ago
Old Toronto, Canada Loblaw Digital Full timep>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Digital Performance Manager
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Digital Performance ManagerScotiabank is seeking a highly skilled Digital Performance Manager to join our team. As a key member of our Digital Channels department, you will be responsible for leading annual fiscal planning, in-year sales performance management, and influencing strategic direction of online sales & revenue growth.Key...
-
Digital Performance Manager
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Digital Performance ManagerScotiabank is seeking a highly skilled Digital Performance Manager to join our team. As a key member of our Digital Channels department, you will be responsible for leading annual fiscal planning, in-year sales performance management, and influencing strategic direction of online sales & revenue growth.Key...
-
Manager, Digital Performance
3 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 208784Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Manager, Digital Performance, you will be responsible for planning, measuring, and managing digital performance of digital tactics, strategies and campaigns across multiple business lines, programs, and platforms (mobile,...
-
Digital Performance Manager
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Digital Performance ManagerScotiabank is seeking a highly skilled Digital Performance Manager to join our team. As a key member of our Digital Channels department, you will be responsible for leading the planning, measurement, and management of digital performance across multiple business lines, programs, and platforms.Key Responsibilities:Develop...
-
Digital Performance Manager
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Digital Performance ManagerScotiabank is seeking a highly skilled Digital Performance Manager to join our team. As a key member of our Digital Channels department, you will be responsible for leading the planning, measurement, and management of digital performance across multiple business lines, programs, and platforms.Key Responsibilities:Develop...
-
Digital Performance Manager
1 month ago
Toronto, Ontario, Canada Mondelez International Full timeJob Title: Digital Performance ManagerWe are seeking a highly skilled Digital Performance Manager to join our team at Mondelez International. As a key member of our marketing team, you will be responsible for leading the development and deployment of our digital strategy across various brands and geographies.Key Responsibilities:Develop and execute...
-
Digital Performance Manager
1 month ago
Toronto, Ontario, Canada Mondelez International Full timeJob Title: Digital Performance ManagerWe are seeking a highly skilled Digital Performance Manager to join our team at Mondelez International. As a key member of our marketing team, you will be responsible for leading the development and deployment of our digital strategy across various brands and geographies.Key Responsibilities:Develop and execute...
-
Digital Performance Manager
1 month ago
Toronto, Ontario, Canada Mondelez International Full timeJob Title: Digital Performance ManagerWe are seeking a highly skilled Digital Performance Manager to join our team at Mondelez International. As a key member of our marketing team, you will be responsible for leading the development and deployment of our digital strategy across various brands and geographies.Key Responsibilities:Develop and execute...
-
Digital Performance Manager
1 month ago
Toronto, Ontario, Canada Mondelez International Full timeJob Title: Digital Performance ManagerWe are seeking a highly skilled Digital Performance Manager to join our team at Mondelez International. As a key member of our marketing team, you will be responsible for leading the development and deployment of our digital strategy across various brands and geographies.Key Responsibilities:Develop and execute...
Manager, Digital Operations Performance
3 months ago
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
Manager, Digital Operations Performance
The Manager, Digital Operations Performance, is a crucial role dedicated to leveraging data analytics to enhance operational efficiency, optimize digital systems usage, and improve overall hotel digital operations performance. This position requires a strong analytical mindset, proficiency in data analysis tools, and the ability to translate data insights into actionable strategies. The Manager will be responsible for creating and managing operational report cards, identifying anomalies, and developing strategies to address inefficiencies.
What You'll Be Doing:
Training and Support Responsibilities
- Serve as the primary liaison between hotel operations and the analytics team, ensuring alignment and communication of data-driven strategies.
- Provide training and support to hotel staff on data analytics tools and platforms.
- Develop training materials and conduct sessions to enhance staff proficiency in using analytics for operational improvement.
- Address recurring data-related issues by implementing long-term solutions to ensure sustained functionality and optimization of digital systems.
Reporting and Documentation Responsibilities
- Develop and manage a comprehensive report card system to track and analyze key performance metrics across hotel operations.
- Regularly review and update KPIs and goal metrics, providing actionable insights to optimize performance.
- Analyze trends in operational data to inform strategic decision-making and refine operational strategies.
Project Management and Delivery Responsibilities
- Manage multiple analytics projects concurrently, ensuring efficient coordination and prioritization of activities.
- Implement project management methodologies to optimize resource allocation and mitigate potential conflicts.
- Identify bottlenecks in project plans, proactively communicating risks and delays to stakeholders.
- Develop contingency plans and collaborate with team members to resolve issues and maintain project momentum.
- Provide insights to support the successful execution of project deliverables and ensure alignment with business objectives.
What You Bring:
- Minimum of 5 years of progressive experience in data analytics and/or performance management, preferably within the hospitality industry.
- Bachelor's degree in Data Analytics, Statistics, Information Systems, Hospitality Management, or a related field.
- Experience with hospitality management systems, digital platforms, and operational software applications.
- Proven track record of identifying and implementing data-driven improvements in operational processes.
Key Skills/Who You Are:
- Clear and Effective Communication Skills: Ability to write clearly and concisely, conveying complex information in a straightforward manner to various stakeholders, including staff with varying levels of technology and operations knowledge.
- Exceptional Organizational Skills: Highly organized with the ability to effectively prioritize competing requests, manage multiple projects simultaneously, and allocate resources efficiently to meet deadlines and achieve project objectives.
- Problem-Solving and Decision-Making: Demonstrates strong problem-solving skills, analyzing issues systematically and making informed decisions to resolve challenges and optimize operational processes.
- Attention to Detail and Accuracy: Maintains meticulous attention to detail in all tasks, ensuring accuracy in documentation, reporting, and project management to uphold quality standards and operational integrity.
- Time Management and Task Prioritization: Efficiently manages time and resources, adept at prioritizing tasks based on urgency and importance, while maintaining focus on key objectives and project deliverables.
- Adaptability and Flexibility: Demonstrates flexibility in adapting to changing priorities and business needs, adjusting strategies and workflows as required to support organizational goals and digital transformation initiatives.
- Leadership and Team Collaboration: Collaborates effectively with cross-functional teams, demonstrating leadership qualities by fostering a collaborative work environment, mentoring team members, and driving collective success towards common objectives.
- Continuous Learning and Professional Development: Exhibits a commitment to continuous learning and professional growth, staying updated on industry trends, technological advancements, and best practices to drive innovation and excellence in digital operations management.
- Customer Focus and Service Excellence: Places a strong emphasis on guest satisfaction and service excellence, leveraging digital solutions to enhance guest experiences, improve operational efficiency, and drive business growth.
- Strategic Thinker: Translate insights into actionable plans, aligning activities with business goals.
- Effective Stakeholder Engagement: Communicate clearly with stakeholders of varying expertise, ensuring understanding across diverse audiences.
Technical Skills:
- Data Analysis Tools: Proficiency in tools such as Excel, SQL, Tableau, Salesforce Reporting or Power BI for data analysis and visualization.
- Familiarity with Guest Technology Systems and Vendors: Experience working with guest-facing technology systems and vendors, understanding guest experience enhancements and integrations within a hospitality environment.
- Knowledge of Hospitality Industry Applications: Possesses intermediate-level knowledge of specific hospitality applications such as HotSOS, REX, MICROS, OpenTable, IRIS, Messaging, and other relevant platforms, enabling effective utilization and support for operational needs.
- Advanced Microsoft Excel Skills: Proficient in using Microsoft Excel for data analysis, reporting, and visualization, with the ability to create complex formulas, pivot tables, and charts to support decision-making and operational insights.
- Understanding of Digital Marketing Tools: Familiarity with digital marketing tools and platforms used in the hospitality industry, such as customer relationship management (CRM) systems, email marketing platforms, and online booking engines.
- Knowledge of Mobile Applications and Technology Trends: Stay updated on mobile applications and emerging technology trends in the hospitality sector, leveraging insights to enhance guest experiences and optimize operational efficiencies.
- Basic Understanding of Networking and IT Infrastructure: Knowledge of networking principles and IT infrastructure within a hospitality setting, facilitating effective collaboration with IT teams and vendors to support digital initiatives.
- Strong Data Management and Reporting Skills: Ability to gather, analyze, and interpret data from various sources to generate actionable insights and reports that support operational decision-making and performance optimization.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
