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Customer Service Representative

4 months ago

Terrace, Canada CityWest Cable and Telephone Corp Full time
CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations, and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Full-Time Customer Service Representative Tier I to join our expanding team.

Nature of Work

This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.

This position will work out of our Smithers, BC office.

Principal Accountabilities
Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
Respond to email requests and inquires utilizing superior customer service and business writing skills
Additional duties based on business needs

Required Education
Secondary School Diploma
Post-Secondary studies are an asset

Qualifications and Experience
Minimum of one-year experience in a computerized environment
Minimum one year of customer service experience
Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.

Skills and Competencies
Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
Good communication skills (oral and written)
Strong problem-solving skills
Organized, attentive to detail
Ability to work through stressful situations
Ability to work individually and as part of a team

Job Types: Full-time, Permanent

Pay: From $24.25 per hour

Benefits:
Casual dress
Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Schedule:
Day shift
Supplemental pay types:
Overtime pay

Application question(s):
Are you legally permitted to work in Canada?
Are you located in Terrace, or looking to relocate? Please indicate

Education:
Secondary School (required)

Experience:
customer service: 1 year (required)

Work Location: In person