Current jobs related to Seasonal Virtual Tea Guide - Montreal - DavidsTea

  • Guide du thé virtuel saisonnier

    2 weeks ago

    Montreal, Quebec, Québec, Canada DAVIDsTEA Full time

    Aimez votre emploi!Êtes-vous à la recherche d'une nouvelle opportunité excitante?Nous sommes un détaillant chef de file et un grossiste en pleine croissance de thé en feuilles de spécialité offrant une sélection de mélanges signature, de thés d’origine unique et de cadeaux et accessoires liés au thé vendus par l’entremise de notre...

  • Guide culturel F/H

    2 days ago

    Montreal, Canada Cellcom Communications - Cellcom.ca Full time

    li>Flexible and adaptable in a changing, fun, and fast-paced work environment...…then our Seasonal Tea Guide position is for you!Mental Health Policy and you’ll be able to count on Mental Health First Aid trained support.Work in a diverse and inclusive environment, supported by mandatory D&I training for all employees.Relay all promotions, events and...

  • Burton Guide

    5 months ago

    Montreal, Canada Burton Snowboards Full time

    Burton Guide - Basecamp Team Burton HQ, 180 Queen City Park Rd, Burlington, Vermont, United States of America ● Denver Hub, 2649 Walnut St, Denver, Colorado, United States of America ● Montreal, QC, Canada Req #164 Tuesday, June 18, 2024 At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our...

  • Senior Planning Analyst

    1 month ago

    Montreal, Quebec, Canada Cellcom Communications - Cellcom Full time

    Senior Planning AnalystDAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. We pride ourselves on offering both the best possible service to our customers and...

  • Senior Planning Analyst

    1 month ago

    Montreal, Quebec, Canada Cellcom Communications - Cellcom Full time

    Senior Planning AnalystDAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. We pride ourselves on offering both the best possible service to our customers and...

  • Guide de Produits | Product Guide

    5 months ago

    Montreal, Canada Arc'teryx Full time

    Guide de Produits TEMPS PLEINTEMPS PARTIEL Ce qui vous attend chez ARC’TERYX: Vous êtes le visage de la marque sur la surface de vente et offrez une expérience inoubliable à nos clientes. Vous êtes l’inspiration derrière l’évolution de notre marque, alors que nous continuons à nous fixer des objectifs audacieux, tant dans nos magasins que dans...

  • Guide de Produits | Product Guide

    5 months ago

    Montreal, Canada Arc'teryx Full time

    Guide de Produits TEMPS PLEINTEMPS PARTIEL Ce qui vous attend chez ARC’TERYX: Vous êtes le visage de la marque sur la surface de vente et offrez une expérience inoubliable à nos clientes. Vous êtes l’inspiration derrière l’évolution de notre marque, alors que nous continuons à nous fixer des objectifs audacieux, tant dans nos magasins que dans...

  • Web Solutions Expert

    1 week ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Key ResponsibilitiesProvide expert guidance and support for our web platforms, ensuring seamless user experience.Stay up-to-date with our software and technologies to deliver exceptional support.Collaborate with teams to resolve issues and implement new web solutions.Requirements3+ years of experience in the website industry or equivalent.Bilingualism...

  • Backend Kotlin/Java Developer

    4 weeks ago

    Montreal, Canada 360.Agency Inc. Full time

    Are you looking to evolve in a growing tech company? 360.Agency is specialized in creating the best web and marketing solutions for car dealerships in Canada.Our package offers flexible working hours, active group insurance from day one, unlimited access to a virtual medical clinic for you and your family and much more!As a Java / Kotlin developer at SM360...

  • Strategic Planning Analyst

    3 weeks ago

    Montreal, Quebec, Canada Cellcom Communications - Cellcom Full time

    At Cellcom Communications, we're dedicated to making tea fashionable and fun. Our team is passionate about offering the best possible service to our customers and a positive work environment for our employees. We're seeking a Senior Planning Analyst to join our team.Key ResponsibilitiesMaintain sales, inventory, and margin plans and reports that tie to...

  • Technical Lead for Payment Ecosystem Transformation

    3 days ago

    Montreal, Quebec, Canada Banque Nationale du Canada Full time

    At Banque Nationale du Canada, we're committed to building tomorrow's IT with today's projects. As a Technical Delivery Leader, you'll have the opportunity to learn and grow within a highly qualified team.About the RoleWe're seeking a seasoned professional to supervise and guide a team of technical contributors (Java, Python developers and automated test...

  • Back-End Java Developer

    4 weeks ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Evolve with 360 Inc.Are you looking to grow with a dynamic tech company? 360 Inc. specializes in creating innovative web and marketing solutions for car dealerships in Canada.Our comprehensive package offers flexible working hours, active group insurance from day one, unlimited access to a virtual medical clinic for you and your family, and much more.Key...

  • Web Solutions Expert

    1 month ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Job Title: Field Asset SpecialistWe are a leading provider of web and marketing solutions for Canadian car dealerships, and we're looking for a skilled professional to join our team.As a Field Asset Specialist, you will be responsible for supporting our various web platforms, including SEO, and providing expert advice and guidance to our team.Key...

  • Web Solutions Expert

    1 month ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Job Title: Field Asset SpecialistWe are a leading provider of web and marketing solutions for Canadian car dealerships, and we're looking for a skilled professional to join our team.As a Field Asset Specialist, you will be responsible for supporting our various web platforms, including SEO, and providing expert advice and guidance to our team.Key...

  • Back-End Java Developer

    1 month ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Job DescriptionAre you looking to grow with a dynamic tech company? 360 Inc. specializes in creating innovative web and marketing solutions for car dealerships in Canada.Our package offers flexible working hours, comprehensive group insurance from day one, unlimited access to a virtual medical clinic for you and your family, and much more.As a Java/Kotlin...

  • Back-End Java Developer

    1 month ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Job DescriptionAre you looking to grow with a dynamic tech company? 360 Inc. specializes in creating innovative web and marketing solutions for car dealerships in Canada.Our package offers flexible working hours, comprehensive group insurance from day one, unlimited access to a virtual medical clinic for you and your family, and much more.As a Java/Kotlin...

  • Backend Software Engineer

    3 weeks ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Evolve with 360 Inc.We're a growing tech company specializing in creating innovative web and marketing solutions for car dealerships in Canada.Our package offers flexible working hours, comprehensive group insurance from day one, and unlimited access to a virtual medical clinic for you and your family.As a Backend Software Engineer at 360 Inc., you'll be...

  • Back-End Java/Kotlin Developer

    1 month ago

    Montreal, Canada 360.Agency Inc. Full time

    p>Are you looking to evolve in a growing tech company? Agency is specialized in creating the best web and marketing solutions for car dealerships in Canada.Our package offers flexible working hours, active group insurance from day one, unlimited access to a virtual medical clinic for you and your family and much more!As a Java / Kotlin developer at SM360 you...

  • Senior C++ Software Engineer

    4 weeks ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Job Title: Backend EngineerWe're a team of experts in creating innovative web and marketing solutions tailored for the automotive sector. Our company culture values simplicity and communication, and we're passionate about technology and complex challenges.Key Responsibilities:Design, develop, and maintain complex, high-performance software systems using C++...

  • Senior C++ Software Engineer

    4 weeks ago

    Montreal, Quebec, Canada 360 Inc. Full time

    Job Title: Backend EngineerWe're a team of experts in creating innovative web and marketing solutions tailored for the automotive sector. Our company culture values simplicity and communication, and we're passionate about technology and complex challenges.Key Responsibilities:Design, develop, and maintain complex, high-performance software systems using C++...

Seasonal Virtual Tea Guide

2 months ago

Montreal, Canada DavidsTea Full time

Love your job

Are you looking for an exciting new opportunity?

DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees

About the role

we are looking for a Seasonal Virtual Tea Guide to join our Customer Care team

The Seasonal Virtual Tea Guide works in a team as the initial contact for all customer inquiries, compliments and complaints. They assist our customers through various means of communication such as phones, live chat and email.

In addition, the Seasonal Virtual Tea Guide answers questions about tea, accessories, online orders, shipping inquiries and/or our customer rewards program.

If you enjoy working in a fast evolving and growing environment this may be the perfect position for you

Sounds like you? Keep reading…

Responsibilities:

  • Be the first line of contact and trusted consultant to our customers providing information and solutions via phone, live chat and email;
  • Respond efficiently and accurately to customers, offering solutions and ensuring the customer feels supported and valued;
  • De-escalate and ability to ask discovery questions, and diffuse tense situations;
  • With a "First Call Resolution" mindset & approach, engage in active listening with callers, confirming or clarifying information and diffusing angry customers as needed;
  • Utilize software, database, scripts and tools appropriately;
  • Understanding and striving to meet or exceed performance metrics which providing consistent excellent customer service;
  • Make recommendations on tea & merchandise that may better suit or satisfy the customers needs;
  • Use critical thinking to remain solution-focused while recognizing the big picture;
  • Escalate complex issues to Team Leads and Manager;
  • Finding innovative ways to address "special" requests;
  • Keep up to date and well versed on current collections, product and be able to speak to all of our teas;
  • Be solution-oriented and identify opportunities to help our customers and grow our business.

So are YOU our next Seasonal Virtual Tea Guide?

Requirements

  • 1-3 years of relevant customer service experience;
  • Call centre experience preferred;
  • A passion for providing exceptional customer service;
  • Be customer focused, detail oriented, efficient;
  • Excellent verbal and written communication skills;
  • Technology & Computer savvy with a strong knowledge of MS Office & various applications and platforms (phone, live chat and email)
  • Experience working with Shopify an asset;
  • Personal flexibility to work a variety of shifts, Monday to Sunday, between 9am and 7pm Eastern Time.

Sound good? Then join us in our mission of making the world smile— one cup at a time.      

DAVIDsTEA is passionate about Diversity and Inclusion and committed to building an inclusive positive work culture that fosters diversity, inclusion, and accessibility.

Please let us know if you require accommodation during the recruitment process.