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Client Representative

3 months ago

Toronto, Canada Marsh Full time

We are seeking candidates for Client Representative position in our Toronto location.

What can you expect?

Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.

What is in it for you?

  • Benefits which include Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.

  • Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.

  • A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.

  • Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.

  • Flexible work opportunities to ensure a healthy work/life balance.

We will Count on you to:

  • Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.

  • Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.

  • Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.

  • Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.

  • Begins to build relationships with professional counterparts at client organizations.

  • Maintains a fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.

What you Need to Have:

  • RIBO license or willing to obtain within 90 days

  • Be detail-oriented with good computer skills with proficiency in email, word processing and spreadsheet software, as well as working knowledge of presentation software.

  • Excellent verbal and written communication skills.

  • Be results-oriented with a strong client service focus.

  • The ability to work independently and within a team-based environment.

  • Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines.

  • Strong customer service skills

What Makes You Stand Out?

  • 1+ years of commercial or construction insurance experience.

  • Currently hold RIBO license

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individualâs particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact TANA@mmc.com

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individualâs particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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