Front Desk Agent

4 weeks ago

Vald'Or, Canada Quality Inn & Suites Val-d'Or Full time
We are looking for the best candidates to fill this position. You will occupy a key position, since customer service is our priority.
Job summary:
Under the authority of the Front Desk Supervisor, the Front Desk Agent reserves rooms, provides information and services to guests, checks in and checks out guests and collects payments.
Responsibilities:
Reservation
  • Specify the client's needs and open his file.
  • Confirm, modify or cancel a reservation.

Arrival and departure of customers
  • Welcome customers upon arrival and verify reservation data.
  • Obtain payment guarantees.
  • Assign rooms, hand over keys and provide the client with useful information about the establishment.
  • Check the satisfaction of customers who leave.
  • Finalize the note, have the accommodation costs approved, collect the payment and give a copy of the transaction to the client.
  • Offer to make other reservations.

Customer service
  • Promote the establishment's services, tourist attractions and various activities in the region and make reservations as needed.
  • Receive mail or messages and ensure their distribution.
  • Ensure the safety of customers and their property.
  • Respond to customer requests.
  • Handle and follow up on customer comments and complaints.

Administrative follow
  • Check daily registers, customer accounts, cash statements and supporting documents.
  • Produce and verify daily reports.
  • Ensure coordination with the various departments of the hotel.

All other related tasks.
  • High school diploma or equivalent.
  • Bilingualism (English/French).
  • Be legally authorized to work in Canada.
  • Ability to work physically (standing all day).
  • Ability to work with diverse work teams.
  • Ability to work under pressure.
  • Have a good sense of organization.
  • Available to work weekends.

Salary and benefit:
  • Salary of $19.85/hour
  • Get discounts at chain hotels for your personal travels around the world

 Schedule:
  • Monday to Friday from 2 p.m. to 9:30 p.m.

Quality Inn & Suites Val-d’Or subscribes to the principle of employment equity. The masculine gender includes the feminine and is used, without discrimination, to lighten the job description

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