System Analyst

Job Title : System Analyst

Location : Toronto Ontario M5B 2B8 Canada (Hybrid)

Duration : 6+ Months

Job Description:

• Technical expertise and coordination of administration, monitoring, management, implementation and support of:
• Desktops and network and server environments
• Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC’s
• Paramedic and Ambulance Communication Officer technical subject matter expertise in multiple technology related projects, including but not limited to, Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval
• Execute and support 911 dispatch centres emergency COOP activation plans
• 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministry’s compliance and oversight of the Land Ambulance Act
• Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC’s
• Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements
• Provide technical Paramedic and Ambulance Communication Officer subject matter expertise for multiple technology related projects, including but not limited to Radio, Telecom, Satellite Systems, and Digital Voice Recording and Retrieval

Responsibilities:

Provide senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of a diverse range of cost effective I&IT solutions.

Provide technical advice to clients and leverage Public Sector I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency

A technical diploma or degree in electronics technology from a recognized technical institute/college with extensive knowledge and several years practical experience in applying theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering or an equivalent combination of education and practical experience.

Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards.

Ability to analyze results and make cost benefit analysis.

Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer.

Knowledge of basic vehicle electrical systems relative to radio installation and problems.

Desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals.

Personal computer technologies and operating systems.

Local Area Network and various network topologies/configurations.

Server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions.

Personal computer security threats and solutions.

Public Sector, Health Services I&IT Cluster, Ministry and Branch policies, guidelines and directives for use and support of information technology, and within recognized systems management practices and procedures to ensure compliance in all technical support and services provided to the CACC.

Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients' business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs/priorities of clients.

CACC systems integration and interface requirements to support continued interoperability of all systems and services

Understanding of emergency health services including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.

IT training techniques to participate and assist in the delivery of training to users and vendors and to develop training materials.

Systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.

Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.

Telecommunications installation, configuration, testing, and diagnostic procedures, tools and equipment (e.g. wattmeter, voltmeter, tone generator, GUI-based and DOS/Character based applications) and vehicle electrical systems relative to radio installations and problems to coordinate/perform installations, configurations, testing and maintenance as an on-site technical expert.

Knowledge of and can interpret and apply relevant sections of related legislation (e.g. the Ambulance Act, Personal Health Information Protection Act).

*Travel required

Note: The resource will be required to travel to multiple dispatch centres/CACCs across the province to provide project support and coordinate/remediate the telephony training in order to implement the new PSRN solution.

Skills:

Experience and Skill Set Requirements

Core Skills 40%

Knowledge of systems analysis and design methods and techniques to develop system solutions and to manage servers and applications

Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance

Experience in the application of theories, principles and practices of voice, data, radio, information technology and satellite telecommunications engineering.

Experience with Local Area Network and various network topologies/configurations

Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.

Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer

Technical Skills 30%

Knowledge of server and network technologies, hardware and facilities requirements (data centres) along with IT security policies to identify and evaluate IT options for clients and to design, develop and implement technology solutions

Experience with IP based telephony system such as Avaya and CTI (Computer Telephony Integration) solutions

Experience with integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards

Experience with VHF and UHF radio technologies

Experience with public safety dispatch systems integration and interface requirements to support continued interoperability of all systems and services

Understanding of emergency health services including ambulance communications, operations and practices associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.

Knowledge of current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the public safety communications centre environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned public safety communications centre

Analytics 15%

Knowledge of project management methodology, analytical tools and processes, and tendering process to support projects and development of project plans.

Analytical and problem solving skills to assess business and technology requirements, evaluate the functionality of new software and hardware

Experience in working on multiple projects at the same time

Experience in working on multi-year projects

Communications 15%

Oral and written communication and presentation skills to explain complex information, understand client technology requirements and prepare various technical and status reports, materials and business cases

Interpersonal skills to explain technology solutions and recommendations

Strong verbal and written communication skills

Strong interpersonal and negotiation skills

A demonstrated team player with a proven track record for meeting deadlines

Must haves:

• 5 - 10+years experience as a systems analyst.
• Experience with the projects related to 24x7 critical environments and operations,
• Experience working in the PSRN project
• Understanding of emergency health services including ambulance communications.