Cruise Terminal Manager

Found in: Jooble CA O C2 - 1 week ago

Saint John NB, Canada Port Saint John Full time

The Opportunity:

Port Saint John is part of the critical transportation infrastructure of Canada and a cornerstone of the New Brunswick economy. Currently seeking a qualified individual for the seasonal position of Cruise Terminal Manager.

Reporting to the Harbour Master, the Cruise Terminal Manager is the lead onsite person during the 2024 cruise season, per cruise terminal, for each cruise ship call and will complete the following tasks and duties in a professional and confidential manner.

Qualifications

You Have:

  • Eligibility for Transport Canada RA2 security clearance.
  • Valid Driver's license.
  • Eligibility to become Marine Facility Security Officer Certified
  • 5+ years of experience in operations management
  • Excellent collaboration, interpersonal, and verbal communication skills

You Are:

  • Able to work well independently and in a team setting.
  • Available for variable work hours which may include weekdays, weekends, overnights or holidays.

You share the following values, where you:

  • Keep safety and wellness at the forefront and make decisions based on a safety-first approach.
  • Demonstrate initiative, innovation, and perseverance in the face of obstacles.
  • Treat people with respect and build trust by honouring your promises and being open and honest in your interactions.
  • Believe in continuous learning and development for both you and your fellow team members.
  • Include others in your work through community and stakeholder engagement and building relationships.
Responsibilities

Your Focus:

  • Ensure safe, secure, and efficient operation of cruise terminals, ground transportation areas, and crew lounge for cruise ship days.
  • Complete pre arrival, during ship interface, and post departure check lists for each cruise ship interface.
  • Overall day-of management of cruise facility security team and ensuring overall security posture of marine facility.
  • Oversight of contracted shore excursion operations within port facilities.
  • Send pre-arrival communication to various external and internal stakeholders to ensure alignment for expectations and operational excellence.
  • Confirm arrival and departure times with pilots, agents and other applicable operational stakeholders.
  • Ensure facilities are kept sufficiently cleaned by the facility cleaning supplier and/or facilities team, to ensure a positive passenger experience and delegate operations to resolve any issues.
  • Consult and communicate with the cruise lines, agents, welcome crew, and operations staff any relevant information throughout cruise ship day.
  • Deal with any issues as needed.
Additional Information

Port Saint John & What We Offer:

Port Saint John operates on the traditional and unceded territory of the Wolastoqey, the Mi'Kmaq, and Peskotomuhkati Nations. At Port Saint John our commitment to truth and reconciliation is based on a foundational respect for Indigenous culture and heritage and a desire to engage in meaningful relationships.

Through our focus on people, we serve as connectors who find innovative solutions to create economic and social value. By building partnerships, we provide a platform for prosperity and sustainability. Providing global connections to over 350 ports around the world and is easily connected to central Canadian inland markets by both the Canadian National and Canadian Pacific Railway systems and the Trans Canada highway. Our port is a facilitator of trade and part of Canada's Atlantic Gateway with transportation infrastructure providing a marine gateway to global markets.

Port Saint John wants you to be part of our team focusing on being a catalyst for growth, recognized for our community leadership.

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