IT Support Analyst
Found in: Jooble CA O C2 - 2 weeks ago
Jooycar ha re-inventado la forma tradicional de entender el seguro de automóviles. Desarrollamos un ecosistema impulsado por datos telemáticos para ofrecer a los propietarios de vehículos y flotas pequeñas, ahorro en seguros de auto, reducción en el costo del mantenimiento de los vehículos y repuestos. Impulsando la seguridad de los conductores, al ayudarlos a mejorar sus hábitos de conducción.
Actualmente, estamos en una etapa de crecimiento y nos estamos expandiendo a nuevos países en Latam. También estamos desarrollando un producto completamente nuevo con desafíos de escalabilidad que incluyen soporte de flujos de datos en tiempo real para miles de vehículos.
Acerca del rol
Nos encontramos en búsqueda de un analista de soporte nivel 2 y 3 para sumarse al equipo LATAM. Reportará directamente al coordinador de soporte.
• Gestionar y resolver tickets en plataforma de soporte de la compañía para clientes nivel 2 y 3.
• Cumplir los niveles de calidad de los acuerdos de nivel de servicio / SLA (service level agreement)
• Responder y orientar las consultas efectuadas por los clientes en la
plataforma, así como otorgar el soporte tecnológico que fuere requerido.
• Confeccionar reportes y consultas en la base de datos de la compañía para
efectos de mejorar la gestión frente a los clientes.
• Gestionar las operaciones y soporte nivel 1 de la plataforma de venta online.
• Análisis de data relevante para la empresa o clientes.
- Título Técnico superior / Carrera profesional Informática. También pueden aplicar personas que hayan hecho bootcamps tecnológicos o cursos asociados a las tecnologías descritas.
- Experiencia mínima de 2 años como soporte técnico/ T.I
- Manejo de base de datos no relacionales (MongoDB)
- Conocimiento Excel avanzado
- Excelentes habilidades de comunicación escrita y de análisis.
• Eres una persona analítica
• Eres una persona proactiva
• Tienes buenas habilidades interpersonales
• Disfrutas entregando soluciones a nuestros clientes
- Tienes experiencia en start up
- Has trabajado con clientes B2B
• Trabajo 100% remoto No obstante, si te encuentras en Santiago de , tienes la opción de concurrir a la oficina ubicada en Las Condes (metro Los Dominicos).
• Flexibilidad horaria . Los viernes salimos a las 15:30 hrs
• Programa de bienestar con Betterfly App ️️
• Día de cumpleaños libre
• Seguro complementario de salud en Chile y reembolso por seguro médico en el resto de LATAM
• Descuento en servicio Jooycar con aseguradoras asociadas
• Permiso parental extendido
• Capacitaciones y Libros
• Reembolso de mejoras de equipos y accesorios
• Entre otros...
Estamos continuamente desafiando la forma de entregar beneficios y este listado seguirá cambiado en pos de entregar la mejor experiencia de trabajo a nuestros colaboradores
Aumentamos la rentabilidad y las ventas de las aseguradoras, por medio de la telemática y el análisis de datos. Brindando un mejor acceso, cobertura y precios a dueños de pequeñas flotas y vehículos.—Jooycar's full profile
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