Senior Director, Regulatory Risk Services

Found in: Jooble CA O C2 - 2 weeks ago

London ON, Canada Fairstone Financial Inc. Full time

Senior Manager, Collection Analytics page is loaded Senior Manager, Collection Analytics
Apply locations Montreal, Quebec Toronto, Ontario London, Ontario time type Full time posted on Posted 4 Days Ago job requisition id R21274 At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.
We are currently looking for a Senior Manager, Collections Analytics , to join our team, reporting to the VP, Collections. 
We are looking for a Senior Manager, Collections Analytics to lead a team of analysts and specialists within the collections department. The manager will be responsible for all analytics, reports, forecasts and any tasks involving the production and/or analyses of data for the collections department. The scope includes all Fairstone Bank as well as Fairstone Financial collections portfolios. The m anager will be the owner of the end-to-end collections contact strategies including contact strategy development, deployment, optimization, and performance monitoring while ensuring adherence to guidelines, regulatory requirements, and alignment with industry best practices.
The Senior manager will assist the leadership team in making decisions by ensuring they have relevant data and analytics that will support the decisions and will also work with leaders from different departments on project and initiative and is expected to provide complex yet comprehensive analyses to help make decision that drive these projects and initiatives.
"5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
Community Support: Paid Volunteer Day to give back to your community.
Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
Access to Fairstone Academy for comprehensive training and skill development.
Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.
Overseeing the technical and personal development of the employees in line with their professional development plan and their career prospects
Supporting the team in developing their technical and business skills through training and targeted assignments
Act as the technical SME and gatekeeper for Power Curve Collections (PCC)
Support day-to-day management of all operational areas of the Collection team including vendor management/monitoring.
Partner and develop strategies with Risk to improve operations, forecast and monitor loss rates, etc., Drive material improvements in Collections & Recoveries performance by recommending new calling strategies, segmentations, collections strategies, etc.
Continuously improve efficiency and drive material improvements in Collections and Recoveries
Stay abreast of new technology and Collection best practices/strategies and ensure the business is constantly evolving to remain competitive
Support the business with large projects and ensure they respect budget, scope, timelines and deliver the required benefits
Minimum of 5 years’ experience in a leadership/management position
Minimum of 5 years related work experience in analytical roles, preferably in an analytical role within a financial institution. Knowledge of consumer lending industry, credit card and automobile financing will set the successful candidate apart.
Undergraduate degree in Analytics, Applied Mathematics, Economics, Statistics or related analytical field of study or equivalent combination of training and experience. Graduate degree preferred.
Experience working with very large databases, data mining and/or data warehousing.
Experience in programming and experience in manipulating data using tools like SAS, SQL, R or Python
Experience with Power BI or comparable data mart and visualization tools considered an asset.
Dialer, interactive communication tools and call center analytics experiences are great assets
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Full time Job Type:
Permanent Fairstone Bank of Canada (“Fairstone Bank”) and its subsidiary, Fairstone Financial Inc. (“Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing, automobile financing and fully digital personal loans through partners, in addition to unsecured and secured personal loans and mortgages online and at over 250 branches coast to coast.

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