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Technical Support Representative

1 month ago

Cornwall ON, Canada Xplore Inc. Full time

Are you a new grad from a technical program? Then join Xplore’s growing team of Technical Support Specialists in our Cornwall, ON office
00/hour Bilingual Premium (French/English)
• Excellent company benefits including health and dental
• Strong focus on internal promotion, career path development and training Key responsibilities include: • Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
Completion of post-secondary education in a related field (or equivalent level of experience)
• Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
• Previous customer service experience is an asset
• Strong computer and troubleshooting skills with the ability to analyze and solve problems
• Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
• Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
• Bilingualism is an asset (French/English)
#XploreJobs As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
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