Service Management Office Director H/F

3 weeks ago

Calgary AB, Canada Knewin Full time

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. The CS Support groups play a pivotal role in the Benevity ecosystem, dedicated to enhancing the experience for client administrators, end users, and non-profits globally. Our mission is to foster positive change through our 'Goodness Ecosystem,' supporting remarkable companies, individual donors, and causes in making a significant impact.
In pursuit of creating exceptional experiences for our users, we're looking for a Managed Services Coordinator. This role is ideal for someone who is passionate about delivering quality service, achieving our service level objectives, and continuously refining our processes.
Responsible for reviewing data to ensure compliance with client standards and policies, this role involves resolving discrepancies through established communication methods and returning incomplete documents as necessary
You'll adopt a proactive stance in managing your workload, monitoring service levels, and keeping management updated on client queue statuses
Additionally, you will develop tailored documentation, presentations, and training for the internal team
By analyzing data, you'll identify trends in submissions, offering strategic recommendations to leadership for operational and user experience enhancements
General administrative tasks will also be part of your responsibilities
We're seeking a candidate with excellent English comprehension and communication skills, both written and verbal
You should be highly motivated, capable of working independently on task-based items, and have strong computer and technology skills
Basic mathematical abilities, problem-solving skills for handling unexpected issues, and proficiency in Microsoft Excel are essential
Your keen attention to detail for spotting discrepancies and errors, along with the ability to recognize patterns in data, are valuable
Effective time management, focus, and comfort with repetitive tasks are key
If the idea of working on tech that helps people do good in the world lights you up ... Where we work At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.

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