Purser, In-Flight Services

3 weeks ago


Montréal QC, Canada Wca Intl Full time

Purser, In-Flight Services - E195-E2 YUL

  • Cabin Crew
  • Full-Time
  • YUL - Montreal
  • 4241

Job Summary

Reporting to the Manager, In-Flight Services, the YUL Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Duties & Responsibilities
  • Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
  • Responsible for control of the onboard service
  • Responsible to monitor the performance of Flight Attendants
  • Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
  • Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
  • Responsible for In-Flight documentation pertinent to the flight
  • Obtain necessary flight details and to relay this information to the flight attendant
  • Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
  • Assume responsibility of the flight attendant while on assignments away from home base
  • Responsible for the adherence of Porters Brand and Service Standards
  • Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations
  • Any other duties assigned by Manager, In-Flight Services

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

  • Minimum of 19 years of age at time of employment
  • Completion of secondary school
  • Fluency in English and French is mandatory
  • A minimum of one (1) to two (2) years of experience as a flight attendant is required
  • Three (3) to four (4) years of experience working with the public in a customer service role is required
  • Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
  • Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
  • Ability to meet required medical standards (including a drug test)
  • Previous work experience as an In-Charge Flight Attendant is considered an asset
  • Proven leadership skills from prior work experience
  • Superior communication and interpersonal skills
  • Excellent process analysis and problem-solving skills
  • Demonstrate a safety-first mindset
  • Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
  • Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
  • Must have excellent safety and customer service knowledge
  • Must have the ability to work independently and as part of a team
  • Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
  • Must be able to work a flexible schedule, including weekends and holidays

Location

Montréal (Montréal-Pierre Elliott Trudeau International Airport - YUL) #LI-Onsite


Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

#J-18808-Ljbffr

  • Montréal, Canada Air Transat Full time

    **Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...


  • Montréal, Canada Air Canada Rouge Full time

    **Job Brief**: The Air Canada Rouge In-Flight Service Training team is seeking passionate, dynamic, and motivated instructors with a passion and strong interest for training others. **RESPONSIBILITIES**: - Responsible for delivery of the Air Canada Rouge Training Programs with a friendly +, enthusiastic approach - Provide a safe, organized and fun learning...

  • Flight Dispatcher

    2 weeks ago


    Val-d'Or, QC, J0Y, Abitibi, Canada Air Creebec inc. Full time

    YOUR ROLEIn collaboration with the team members, you will ensure the successful conduct and monitoring of air operations. You will also be responsible, among other things, to ensure the monitoring of flights, preparation of flight plans and of required work documents. You will always ensure constant monitoring of weatherconditions and ensure communication...


  • Montréal, Canada Glencore Full time

    **RAGLAN MINE** **FLIGHT ATTENDANT (1 PERMANENT POSITION)** **Service: Aviation** **Location: Montreal** **Reference number: REQ23-071** Raglan Mine operates two Boeing 737-200 thatflies our staff and equipment from Montreal, Rouyn-Noranda and Quebec to our Mine site. You will be responsible for ensuring the safety and comfort of passengers and crew...


  • Dorval, QC, Canada Bombardier Full time

    As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee...


  • Dorval, QC, Canada Bombarbier Full time

    As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity, and authenticity. Prioritizing employee growth...


  • Montréal, QC, Canada Airbus Full time

    Job Description: **THE ENGLISH POSTING FOLLOWS** Description de l’emploi Airbus est un pionnier international de l'industrie aérospatiale. Nous sommes un leader dans la conception, la fabrication et la livraison de produits, services et solutions aérospatiaux à des clients à l'échelle mondiale. Nous visons un monde mieux connecté,...


  • Montréal, QC, Canada iFlyToronto Full time

    To provide 'over the phone' support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up-selling flight experiences and generally being the main point of contact for our customers. As part of this role, you will also be involved with making proactive outbound...


  • Mirabel, QC, Canada Airbus Full time

    Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world...

  • Intern, Safety

    2 weeks ago


    Montréal, Canada International Air Transport Association (IATA) Full time

    Employment Type: Internship Contract Duration: 6 months About the team you are joining Reporting to the Principal Safety Flight Operations, Civil Aviation and ATM Consulting, the incumbent will participate in the consulting activities of the SFO consulting department. What your day would be like - Assist SFO Consultants in preparing technical material...


  • Mirabel, QC, Canada Airbus Full time

    FSTD OTD ****************************************************************************************************** Job Description Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer...


  • Montréal, QC, Canada Menzies Aviation Full time

    Description Main Accountabilities Include: Provide support for coordination of flight turnarounds. Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements. Attending flight briefings and debriefings. Reporting irregularities, incidents,...


  • Montréal, Canada Air Inuit Full time

    **POSITION OVERVIEW** **DUTIES AND RESPONSIBILITIES** - Ensure irregular operations coordination in regards to customer service; - Rebook passengers in case of bad weather or operational circumstances; - Answer queries from customers concerning flight loads and service quality; - Organize group reservations and different trips for tournaments and other...


  • Montréal, Canada Air Inuit Full time

    **POSITION OVERVIEW** **DUTIES AND RESPONSIBILITIES** - Ensure irregular operations coordination in regards to customer service; - Rebook passengers in case of bad weather or operational circumstances; - Answer queries from customers concerning flight loads and service quality; - Organize group reservations and different trips for tournaments and other...

  • Aircraft Mechanic

    4 weeks ago


    Montréal, QC, Canada Segula Technologies Group Full time

    Company Description SEGULA TECHNOLOGIES is hiring an Aircraft Mechanics to join our growing team in : Montreal, Canada We offer: 6 months contract to work in Canada. Rental Car Apartment Flights to Montreal With a global presence in 28 countries with 140 offices worldwide, SEGULA fosters a close relationship with its customers thanks to the...

  • A&P Mechanic

    3 weeks ago


    Montréal, QC, Canada Segula Technologies Group Full time

    A&P Mechanic - Relocate to Montreal, Canada Full-time Contract/country: Fixed Term SEGULA TECHNOLOGIES is hiring an Aircraft Mechanics to join our growing team in : Montreal, Canada We offer: 6 months contract to work in Canada. Rental Car Apartment Flights to Montreal With a global presence in 28 countries with 140 offices worldwide, SEGULA...

  • Telephone operator

    2 weeks ago


    Montréal, QC, Canada iFlyToronto Full time

    To provide 'over the phone' support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up-selling flight experiences and generally being the main point of contact for our customers. As part of this role, you will also be involved with making proactive...


  • Montréal, Canada Air Transat Full time

    Our role is to brighten the everyday life by the joy of the holidays. At Air Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. The Coordinator, Passenger Support...


  • Montréal, QC, Canada Air Canada Full time

    Job Description: The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport Amadeus/Altea DCS users worldwide and E-ticket partners when required. Provide day of oversight of ops and act as a point of contact for the Airport Service Help Desk coordinators providing assistance and technical expertise to on shift team. [ads1] Job...


  • Montréal, QC, Canada Segula Technologies Group Full time

    SEGULA TECHNOLOGIES is hiring an Aircraft Mechanics to join our growing team in : ~ 6 months contract to work in Canada. ~ Rental Car ~ With a global presence in 28 countries with 140 offices worldwide, SEGULA fosters a close relationship with its customers thanks to the expertise of its 11,000 employees. SEGULA TECHNOLOGIESis an Engineering and...