Bilingual Customer Service Associate

2 weeks ago

Calgary AB, Canada H&R Block Canada Full time

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.rental and estate. Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you
Here are some of the benefits that our permanent associates enjoy:
Free tax preparation service for associates; An employer-matching Registered Retirement Savings Plan

The Opportunity (Remote):
Reporting to the Lead, Support Centre the Support Agent (Revenue Quebec) will be primarily focused on addressing and resolving escalated French / Quebec client tax issues. This includes in-depth troubleshooting our Digital tax software, assisting our Retail clients that require support from an office, performing client call backs to gather more information when needed, delivering Audit Protection reviews and escalating issues to other specialized departments for further analysis.

Accountable for interacting, validating, troubleshooting, resolving, and/or escalating of client tax cases when clients reach out for assistance.
For both CRA & RQ tax concerns
Chat
Social Media
Work with the Call Centre support groups to manage and trend escalations
Assist with continual service improvement initiatives as they pertain to:
Training Material
Remain current on all H&R Block products & services the Support Centre is accountable for.

Fluent in both French and English (verbal and written).
Tax theory knowledge/experience is required for both Canada Revenue Agency and Revenue Quebec tax returns.
H&R Block Tax Academy Trained – Asset
Solid understanding of Microsoft Products and ITSM Ticketing Tools
Ability to work independently and/or within a support team environment
Ability to work flexible hours

If you meet the skills and qualifications required for this great opportunity, and are truly passionate about teamwork, we invite you to send your cover letter stating hourly compensation expectations along with your resume to employment.Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

  • Entry Level Associate

    2 weeks ago

    Calgary, Canada Customer Acquisition Firm Full time

    Our company's mission is to create a work environment that makes a significant change through every single customer interaction we encounter. We have teamed up with one of the leading communications brands in the nation to bring telecommunications services directly to residential consumers. As we continue to rapidly expand our outreach efforts and customer...

  • Bilingual Customer Service Associate

    2 weeks ago

    Calgary, AB, Canada H&R Block Canada Full time

    For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of...

  • Bilingual Customer Service Representative

    2 weeks ago

    Calgary, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are...

  • Bilingual Customer Service Representative

    3 weeks ago

    Calgary, AB, Canada H&R Block Canada Full time

    For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of...

  • Bilingual Customer Service Representative

    4 weeks ago

    Calgary, AB, Canada H&R Block Canada Full time

    For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of...

  • Bilingual Customer Service Representative

    4 weeks ago

    Calgary, AB, Canada H&R Block Canada Full time

    For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of...

  • Bilingual Customer Service Representative

    4 weeks ago

    Calgary, AB, Canada H&R Block Canada Full time

    For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of...

  • Cashier/Customer Service

    2 weeks ago

    Calgary, AB TZ K, Canada Centex Douglasdale Full time $30,000 - $40,000 per year

    Job OverviewWe are seeking a friendly and detail-oriented Customer Service Associate / Cashier to join our retail team. This role involves providing exceptional customer service, managing transactions accurately, and supporting sales initiatives. The ideal candidate will possess strong communication skills, be organized, and have a passion for creating a...

  • Client Services Associate

    5 days ago

    Calgary, Canada Worksite Safety Full time

    **Position: Client Services Associate (Bilingual)** **Employment: Full-time (40 Hours/Week)** **Location: Calgary, AB (In Office Only)** **Salary: $52,000 per year** We’re looking for an enthusiastic Client Services Associate who is **self-motivated, passionate about amazing customer service and fully fluent in French**. If you love talking to people,...

  • Pt Sales Associate

    2 weeks ago

    Calgary, Canada Mackage - PT Sales Associate Full time

    **About MACKAGE** Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and...