Design lead, sponsor experience

1 month ago

Toronto ON, Canada Société Financière Manuvie Full time

Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Manulife is a leading international financial services group serving over 33 million customers across the globe. Within our Canadian division, we’re hard at work to transform our organization into a digital, customer-centric market leader - evolving our customer interactions into innovative, immersive and highly functional digital experiences delivering high value.
our mission is to simplify financial services through making decisions easier and lives better.
The Experience Design team:
As the Design Lead, Sponsor Experience, you’ll be a part of the larger Canadian Human-Centered Design team joined by talented individuals in Design, Research, Content and Strategy, but embedded into our Group Benefits, Sponsor business where you’ll be the Lead Designer, as well as People Lead of at least one Product Designer. Self-directed and confident in your user experience design and product strategy know-how; you’re nimble and can easily shift focus working with different projects and teams in parallel. You’re comfortable with working in a large organization undergoing transformation with shifts in priority and people.
you understand and appreciate the process of identifying users’ needs and can balance the pros and cons of different designs, backed by research and analytics.
Experienced in user research techniques; you’ve created Information Architecture (IA) and flows, conducted user studies and interviews, moderated and unmoderated usability tests, and focus groups.
you have experience leading UX planning, research and design for complex projects, ensuring alignment and owning UX and Product Design best practices. Project management skills are a plus
you take initiative to seek coaching, training and to strengthen interpersonal skills; on the flip side, you’re excited to lead, learn and help others grow.
As the Design Lead, Sponsor Experience you will...
Be a confident and empowering people leader who leans in with empathy, support, and a penchant for design mentorship.
Shape the design craft, help us build the team and practice, and create the conditions for world-class work.
Provide direction, feedback, coaching and oversight to designers while maintaining the necessary execution of UX artefacts and facilitating communication with product teams
Be responsible for defining, articulating and executing the UX vision and strategy
Be directly involved in execution of complex design work, including:
Developing the information architecture, interaction design, task flows and navigation design
Creating usability test plans and synthesizing research findings into actionable insights
Coaching the team in how to deliver inspiring design by leading critiques
Leading design review sessions with developers and project teams, getting consensus and approval on designs and documentation
Work with Product, Marketing, Business, and Technology teams to learn and understand business, functional and technical requirements.
Contributing to the evolution and management of mobile and web design systems
Involved in defining and improving processes within the broader Human Centered Design team
Determining UX success metrics & KPIs
Scoping and planning the delivery of UX activities, from an annual roadmap to Agile epics & sprints
Designing and facilitating workshops with senior-level internal clients
Solid professional experience working on complex web experiences (B2B, financial and transactional), with medium to large-sized teams, preferably in an enterprise environment or digital agency
Experience collaborating with multiple disciplines including product, engineering, content, research, and more
Passion for solving core product problems while owning all facets of UX (strategy, IA, interaction design and research)
A balance of an analytical mindset, strong vision, and sound technical knowledge in designing for digital platforms
High proficiency in human-centered design principles, user research, usability and accessibility
Demonstrated aptitude for design leadership, via testimonials or performance reviews
Well-versed in Agile project methodology
Your depth of experience and knowledge applied in the real world on shipped digital experiences and/or products.

Your approach to problem definition, problem solving and the ways you balanced and/or negotiated business and technical needs.
How you’ve contributed to an organization's design practice and/or team culture.
Au 30 juin 2021, l’actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens (1 100 milliards de dollars américains). Vous pouvez consulter le site de Manuvie à l’adresse manuvie.Salaire et avantages sociaux
00 CAD - $151,875.00 CAD Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers.

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