ServiceNow Testing Consultant

4 weeks ago

Ajax ON, Canada Ajackus Consulting LLP Full time

As a ServiceNow Developer, you will be responsible for the design, development, implementation, customization, and support of ServiceNow solutions. You will work closely with business stakeholders, IT teams, and end-users to translate requirements into efficient and effective ServiceNow applications. Your expertise in ServiceNow platform development, configuration, and Administration will be crucial in delivering high-quality solutions that streamline processes and enhance productivity.
Responsibilities :
Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.
Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.
Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.
Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.
Train and mentor junior developers and provide guidance on ServiceNow development techniques and best practices.
Qualifications :
Bachelor's degree in Computer Science, Information Systems, or a related field
Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its core applications.
In-depth knowledge of ServiceNow development, including scripting (JavaScript, Glide), UI customization, and workflows.
Proficiency in ServiceNow development tools, such as ServiceNow Studio, ServiceNow Developer Studio, and ServiceNow Workflow Editor,
Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations.
Ability to translate business requirements into technical specifications and develop efficient ServiceNow solutions.
Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
Excellent communication skills, both verbal and written, with the ability to effectively collaborate with stakeholders at all levels
ServiceNow certifications (e.g., ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are highly desirable.
Must have Skills :
Experience in ITOM
Experience in CMDB
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