Senior Servicenow Developer

1 month ago

Ajax ON, Canada Ajackus Consulting LLP Full time

As a ServiceNow Developer, you will be responsible for the design, development, implementation, customization, and support of ServiceNow solutions. You will work closely with business stakeholders, IT teams, and end-users to translate requirements into efficient and effective ServiceNow applications. Your expertise in ServiceNow platform development, configuration, and Administration will be crucial in delivering high-quality solutions that streamline processes and enhance productivity.

Responsibilities :

  • Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
  • Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.
  • Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
  • Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
  • Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
  • Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
  • Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.
  • Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.
  • Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.
  • Train and mentor junior developers and provide guidance on ServiceNow development techniques and best practices.

Qualifications :

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its core applications.
  • In-depth knowledge of ServiceNow development, including scripting (JavaScript, Glide), UI customization, and workflows.
  • Proficiency in ServiceNow development tools, such as ServiceNow Studio, ServiceNow Developer Studio, and ServiceNow Workflow Editor,
  • Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
  • Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations.
  • Ability to translate business requirements into technical specifications and develop efficient ServiceNow solutions.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
  • Excellent communication skills, both verbal and written, with the ability to effectively collaborate with stakeholders at all levels
  • ServiceNow certifications (e.g., ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are highly desirable.

Must have Skills :

  • Experience in ITOM
  • Experience in CMDB
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