Administrative Assistant

4 weeks ago


Edmonton AB, Canada iTech Full time

Status: Full-time
Regular Hours of Work: 40 Hours/Week
Location: Edmonton, AB
From: 8:00 AM – 5:00 PM

DMS iTech is an IT consulting company, with a core focus on providing customers a complete turn-key solution and support services in Microsoft Dynamics Nav (Navision). We are seeking a Customer Support Administrator to join our growing team. We think our team is incredible to work with and we have a truly fantastic company culture. The successful candidate will be a self starter with a minimum of one year of related office administration or accounting admin experience that has exceptional communication and people skills, superb attention to detail and a proven track record of delivering outstanding customer service. A diploma or related education in office administration is ideal as is a solid working knowledge of MO products. We offer performance based pay, comprehensive health and dental benefits and an RRSP matching program. Reporting to the Vice President, key responsibilities will include:

Primary Responsibilities:
  • Liaising with customers, vendors and internal staff to gather information and update both customers and the support team.
  • Providing accurate, timely and professional updates to internal staff and customers on the status of their support requests.
  • Processing sales quotes, sales orders, and purchase orders.
  • Taking initiative to follow up with customers on a timely basis and go the extra mile to deliver an exceptional customer service experience.
  • Timely and accurate documentation and record keeping.
  • Office admin tasks as required; opening and closing office, answering phones, receiving orders, stocking equipment, inventory management, stocking kitchen, ordering catering, data entry as required, deliveries and pick ups from our south side office may be required from time to time.
  • Monitoring of the IT support portal queue.
Education:
  • A diploma in office administration and/or accounting is preferred.
  • Must be well versed in Microsoft Office suite
Skills:
  • Exceptional communication skills both written and verbal
  • Demonstrated ability to work independently with minimal supervision
  • Proven ability to manage multiple tasks, priorities and deadlines
Job Type:

Salary commensurate with skills and experience. This position is in-person, full-time, permanent, Monday – Friday. 40 hours/ week. Location: West Edmonton.

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