Director/ Investor Operations
Found in: Jooble CA O C2 - 2 weeks ago
About MUFG Investor Services:
In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.
We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
#Purpose of the role is oversight, management, support of the Investor Operations teams in local and global initiatives, daily operations and providing quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.
Support senior leadership with driving department initiatives, projects, budget adherence
Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard.
Be part of internal Client Relationship (CRM) framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
Assist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding and fund liquidations.
Support team in department deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
Identify areas of high risk and regular issues and assist to improve controls and processes in place to mitigate risk.
Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
Manage and support the individual performance of direct reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Operations experience in financial services, fund administration, asset management, banking or client service including experiencein a managerial capacity
Demonstrate an ability to work independently and collaboratively to solve complex issues and provide, guidance, assistance and training when required.
Client/customer service management experience
Organizational skills with ability to effectively manage multiple priorities and meet deadlines
Demonstrate business logic and risk adverse approach to resource management and operations
Demonstrate team management experience in Investor Services, fund administration or related industry
Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. however, only those proceeding to the interview stage will be contacted.
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