Customer Relations Representative

4 weeks ago

Newmarket ON, Canada Lithia Motors, Inc Full time

Customer Relations Representative page is loaded Customer Relations Representative Apply locations Audi Newmarket, Newmarket, ON L3Y 9A1 time type Full time posted on Posted 4 Days Ago job requisition id R68362 Customer Relations Representative

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Audi Newmarket, Newmarket, ON L3Y 9A1

We're looking for a Customer Relations Representative to be the heart of our Service customer support team at Audi Newmarket. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As a Customer Relations Representative , you will b e responsible for assisting customers in booking service appointments for their vehicles.

Here’s What You’ll be Doing:

  • Greets customers and visitors, ensuring optimum customer service.

  • Answers and directs phone calls and ensures messages are delivered to the respective parties.

  • Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.

  • Answers customer questions about services performed or refers them to someone who can.

  • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

  • Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.

Skills and Qualifications

  • Experience in a call center environment is mandatory.

  • Experience with Microsoft Office is mandatory.

  • Experience with Dealermine , Avanti, Kimoby and Ring Central is an asset.

  • Previous automotive experience is preferred.

  • Outstanding customer service skills.

  • Cantonese, Mandarin or a second language is an asset.

Why Work For Pfaff?

  • Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.

  • Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.

  • Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity

  • Growth Potential – we want to support your success We provide access to opportunities for growth in both Canada and the U.S.

  • Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

About Us

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care.

Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement.

With guidance from our mission, Growth Powered by People , we have created a workplace where employees can learn, grow, and succeed.

Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.

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