SVP, Global Data Center Operations

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

About the Role

We are seeking a Senior Vice President of Global Data Center Operations to lead, scale, and optimize the physical footprint of Nscale's rapidly expanding global data center portfolio. As a key executive, you will be responsible for the health, performance, and continuous operation of the mission-critical facilities and grounds that house our high-density AI infrastructure. This role sits at the intersection of facility strategy, site management, and operational maturity.

You will own the end-to-end operational lifecycle of our global data center physical environments — overseeing 24/7/365 facility operations, mechanical and electrical maintenance, and critical capacity management (space, power, and cooling). Partnering closely with IT Engineering, Supply Chain, Finance, and Commercial teams, you will ensure our facilities are fully prepared to support incoming compute deployments while maintaining the highest industry standards for physical reliability, safety, and environmental sustainability.

This role requires a strategic visionary with a deep technical background in mission-critical mechanical, electrical, and plumbing (MEP) systems, a passion for operational excellence, and the ability to lead a world-class global facilities team.

What You'll be Doing

• Global Facility Operations: Direct and oversee the 24/7 physical operation of Nscale's global data center sites, ensuring exceptional uptime and continuous availability of all critical power and cooling systems.
• Operational Excellence: Develop, implement, and govern standardized operating procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs) for all facility equipment across the global portfolio.
• Incident & SLA Management: Serve as the ultimate point of escalation for critical facility, environmental, or grounds incidents. Drive root cause analysis (RCA) for power/cooling events and implement preventative measures to ensure stringent facility Service Level Agreements (SLAs) are met.
• Site & Capacity Management: Manage space, power, and cooling capacity planning at the facility level. Oversee all building operations, environmental controls, and general grounds maintenance.
• Sustainability & Efficiency: Champion initiatives to optimize Power Usage Effectiveness (PUE) and Water Usage Effectiveness (WUE), driving facility upgrades that align with Nscale's environmental responsibility and sustainability goals.
• Strategic Leadership & Team Building: Recruit, mentor, and lead a high-performing, globally distributed team of data center facility managers, critical environment engineers, and site technicians. Foster a rigorous culture of safety, compliance, and continuous improvement.
• Vendor & Partner Management: Manage relationships with colocation providers, utility companies, MEP contractors, and site maintenance partners to ensure strict adherence to Nscale's physical operational standards and cost-efficiency targets.
• Strategic Operations & Governance: Define and execute the overall Nscale Ops global strategy, ensuring a successful balance between rigorous global standardization and the requirement for effective regional execution.
• Cross-Functional Partnership: Partner closely with the AI Infra Ops team to ensure seamless operational integration, infrastructure readiness, and coordinated deployment workflows.
• Design Influence: Collaborate with other DCI leadership to provide a strong operational viewpoint, actively informing design decisions to enhance facility efficiency, reliability, and maintainability.
• Portfolio Management: Lead the operational strategy across a diverse global p