Technical Specialist- NOC Data

3 weeks ago


Brandon MB, Canada Xplore Inc. Full time

The Tier 2 Network Operations Technician will be responsible for the support, operation and performance of Enterprise Solutions Networks including customer circuits. This position will be responsible for the dispatch of Dealers, Contractors and Field Crews to resolve customer and Xplore Business technical issues. This position is also tasked with daily/weekly reports, Outage Notifications and day-to-day management of the Xplore Business network infrastructure. This position is also responsible for NMS entries and managing the check in and check out for Tower side and Customer Side installations with Dealers, Contractors and Field Crews. The Tier 2 Network Operations Technician will work closely with all departments and ensure that business operations run smoothly, supporting our customers and staff. Support of escalated issues by ticket and phone is required daily. This position involves shift and on call work covering days, evenings and weekends. This position reports to the Enterprise Network Manager.
Xplore Business Network and Customer monitoring and support - Maintain and support operation of Fixed Wireless, Satellite and IP network elements (Point to Point, Access Points and, switches).
• Network change requests - Monitor and report on all network change requests. Act as a liaison between Enterprise, Field Ops, Net Ops, Engineering and 3rd party providers for network related activities.
• Ticket management/customer care support - Monitor escalated ticket queues and provide daily updates on status
Has a broad knowledge of IT and business processes required in support of enterprise application delivery environments.
• Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
• Background in the following technologies will be an asset: SNMP, VLANs, Internet security software, VoIP, databases, email and web servers.
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
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