Manager, Member Advisors

3 weeks ago

Buffalo Narrows SK, Canada Innovation Credit Union Full time

Preferred locations, Ile a la Crosse, Buffalo Narrows or La Loche

Ideally can speak Cree or Dene languages.

Innovation Federal Credit Union has a bold ambition. In addition to being Canada's newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We operate to ensure dignity and respect is given to staff and membership and are committed to the Truth and Reconciliation Calls to Action.

We come to work to simplify banking for all Canadians - that's our purpose.

How does this position help fulfil Innovation's purpose? Glad you asked

Reporting to the Vice President Member Advisors, this position will oversee the daily activities of our Member Advisors in the Regional Advice Centres of La Loche, Ile A La Crosse and Buffalo Narrows and Digital Call Centres, providing coaching and development of the team to ensure exceptional member service, be it digitally or face-to-face. The position is responsible for helping in the development of staff, ensuring we always deliver exceptional member service and understand our products and services. Ability to communicate and speak the languages of those we serve is an asset.

Responsibilities will include:

  • Coach and mentorstaff to exceed member experience standards, while developing a strong team environment
  • Lead team in the adoption of the promotion of all of our service delivery avenues like Online, Mobile and in-person.
  • Oversee sales plan, ensuring targets and service standards are met
  • Manage all MemberAdvisors scheduling.
  • Ensure all Member Advisor activities are originated within legislation, policy, practices and organizational values
  • Ability to manage employees in the Advice Centre and Virtually
  • Perform the duties of a MemberAdvisorif required

WIIFY (what’s in it for you):

  • Diverse and Inclusive Culture that continues to evolve.
  • Flexible work arrangement options.
  • Attractive variable incentive program.
  • Wellness Days to create appropriate work/life balance.
  • Paid Education opportunities.
  • A purpose driven organization that focuses on the values of Accountability, Integrity and Respect.
  • And lots more reasons to love where you work and what you do

What our team is looking for:

  • A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
  • A solution mindset that feeds inertia
  • An ambassador who’s willing to promote our team inside and outside organization
  • Somebody who is digitally capable, who wants to dig into new technology with enthusiasm
  • Somebody who can work with occasional ambiguity with focus on process evolution
  • A mindset of Solve, Serve, S ell – a problem solver, serving our members directly or indirectly, and selling our brand
  • Somebody to sweat the small stuff, but also see the big picture
  • Personality and Energy - a flair for polish, and you bring your own personal, creative touch to everything you do

Some things that would impress us:

The ideal candidate has a solid understanding of the duties and functions of MemberAdvisor roles ( digital and front-line ) to aid in identifying areas to provide top end solutions to the organization. You are connected to the families and communities we serve. You have a natural desire to want to teach and share knowledge is associated with someone in this role. An investigative mindset is at play to be able to resource solutions to issues that are arising with a proactive approach for resolving for the future. You want to find efficiencies, to produce sales and thrives in change situations. This individual loves technology, uses our alternate/omni channels personally, and aspires to be an impactful leader.

  • Proven success in leading teams
  • Completion of sales and/or supervisory training would be considered an asset.
  • Strong computer and technology skills (Microsoft Office 365 programs, Skype, Omni solutions etc)
  • Demonstrated commitment to continuous education and personal development If you have relatable skills and experience, please know we are interested in talking to you.

Interested?

Apply Today at

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

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