Field Claim Specialist Auto
3 days ago
Calgary AB, Calgary Census Division, AB; Alberta, Canada
Kibbi Technologies Inc.
Full-time
€67,200 - €109,725 Temporary
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And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.
Reviewing damage photos & claim file loss details to validate damages are loss related
Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
Provide on the job training and feedback for team members as requested by manager
Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
Attend industry seminars relative to automotive repair
Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level
Technical Diploma or equivalent training in auto body repair
Minimum 1-3 years auto damage estimating experience
Strong customer service skills
Knowledge of Guidewire ClaimCenter, the auto policy and auto repair procedures
Proficient keyboard skills and computer literacy
Auto Body Repair, Automotive Body Repair, Automotive Repair, Communication, Customer Experience Management, Negotiation, Reporting, Time Management