Advisory Agent for Client Services

5 days ago

SainteAgathedesMonts QC, Les Laurentides Municipalité Régionale, QC; Laurentides; Québec Province, Canada Desjardins Full-time

Become an Advisory Agent at Desjardins, where you'll focus on enhancing the client experience in a full-time on-site capacity in the Laurentides region. Your role will be pivotal in member engagement. As an Advisory Agent, you will assist clients in understanding applications and technology for self-transactions. Your responsibilities include welcoming customers, evaluating their needs, and directing them effectively. You'll work closely with personal finance advisors to improve service and support clients dealing with irregularities. Key Responsibilities:

  • Guide members in using self-service applications
  • Provide a warm welcome and assess customer needs
  • Contribute to business growth through quality service
  • Help clients facing fraud by making appropriate referrals
  • Collaborate with finance advisors to enhance client satisfaction
Requirements:
  • No specific experience required; open to all
  • Excellent verbal communication and relationship skills
  • Advocate for diversity and a supportive workplace
  • Strong troubleshooting skills
  • Full-time on-site availability required
Bring your passion for service and dedication to Desjardins, where each interaction matters. #J-18808-Ljbffr