Team Trainer

Job Description

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Team Trainer (LPN)
Reports To: Manager, Health & Recovery Services
Employment Type: Full-time Contract
Schedule: 40 hours per rotation with 5 days on and 2 days off, Monday - Friday
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

Our Urban Response program is made up of two core programs: our Episodic Medical Care Clinic (EMCC), a nurse led clinic that offers a wide range of episodic health services, and Rapid Response Team (RRT), interdisciplinary team who responds to medical emergency in the agency. The department aims to provide trauma informed, person centered care within each interaction and crisis.

Our Recovery- Orientated System of Care (ROSC) is a multi-faceted department that aims to support in two primary areas; Withdrawal Management (WDM) and Recovery Transition (RT). These programs work interconnectedly, providing short term supports for guests withdrawing from substances and a transitional program for those who have completed detoxification programs. Our robust team made up of social and medical professionals work in tandem to support our guests where they are at, to end homelessness one person at a time.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Equip and empower Health & Recovery Services staff for success through engaging onboarding, education, mentorship, and skills development opportunities that build confidence, strengthen competencies, and support excellence in client care.
• Champion best practices by providing real-time coaching and clinical guidance, promoting trauma-informed, harm reduction, and recovery-oriented approaches, and fostering consistent, high-quality service delivery across Urban Response and Recovery-Oriented System of Care programs.
• Promote continuous improvement by identifying trends, addressing practice gaps, and partnering with leaders to implement quality initiatives that strengthen service delivery, support accreditation readiness, and improve client outcomes.
• Shape a culture of learning by leading competency development initiatives, recognizing growth opportunities, and helping staff build the knowledge, skills, and confidence needed to make a meaningful impact every day.
• Make a meaningful impact when it matters most by delivering hands‑on nursing support, navigating complex care needs, and partnering with frontline teams to provide exceptional care during critical incidents and periods of increased demand.
• Strengthen organizational excellence through cross-functional collaboration, driving program enhancements, informing policy and practice improvements, leveraging data and quality insights, and partnering with internal and external stakeholders to advance staff development, operational effectiveness, and exceptional client outcomes.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box If you’re passionate about helping others and share our values, we want to hear from you.

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