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Client Care Coordinator

4 months ago

Oakville ON, Canada Collage HR Full time €22

We are excited to expand our Client Care team and are looking for a full-time Client Care Coordinator at our Oakville location

The Client Care Coordinator plays a key role in creating the elevated experience for our clients by building relationships to individualize our services, optimize bookings through careful management of our systems, thoughtfully working through all situations with exceptional communication, and bringing welcoming vibes to everyone we connect with.

The ideal candidate is someone who would like to continue their career growth in management or aesthetics, takes initiatives to grow and develop in their role and within the company, has at least 3 years in an elevated customer service environment, is computer savvy, creative and passionate about empowering others to feel their best.

Core Competencies required for this role:

  • Meticulous Understanding of Processes: Demonstrates a thorough and accurate grasp of booking and client management processes.
  • Detail-Oriented: Maintains high standards when managing client interactions and bookings. Providing an experience that meets client needs and North’s standards.
  • Exceptional Communication Skills: Clearly articulates information, listens actively, and effectively addresses client concerns with empathy and professionalism.
  • Team Collaboration: Works effectively with team members to create a welcoming atmosphere that strengthens the brand and client experience.
  • Commitment to Continuous Learning: Actively seeks opportunities for skill development and incorporates new knowledge into daily work to improve client care quality.

If this sounds like a role you can shine in and a space you can feel great in – we want to hear from you Apply now, we can’t wait to meet you.

Job Type: Full-Time, Permanent

Salary: $22.00 per hour + commission

Benefits: Health & Dental for full-time employees, enrolment in the Employee Appreciation Program,

Schedule: 8 hour shift, includes evenings and weekends

Experience: Customer service: 3 years (required) (note that this does not require previous medical office/reception experience)

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