NATIONAL SENIOR ACCOUNT MANAGER
3 weeks ago
Company Description MrBlack App is a real-time, cloud-based CRM, reservation, and nightclub management platform built by hospitality owners for the hospitality industry. We give venues full control over their operations — improving communication, accountability, efficiency, and profitability. MrBlack App is a mobile and browser-based platform that equips nightclubs, lounges, festivals, and event spaces with the tools they need to manage operations, reservations, sales, reporting, and marketing — all in one system.
We serve venues across Canada, the USA, the Caribbean, Europe, Asia, and Australia, and continue to grow rapidly year over year.
We’re hiring a Senior Account Manager who is personable, experienced, and able to oversee the most important part of our business: our customers. Relationship management: Onboarding & training: Lead new-customer onboarding (1–3 calls/day depending on volume).
Customer support: Handle customer inquiries (3–5/day).
Manage 200–300 accounts.
Account health tracking: Monitor usage, adoption, ROI, and renewal risks.
Improve Account Management processes to increase customer lifetime value and overall account performance.
Provide clear, actionable feedback to Product based on customer needs and industry trends.
Bring structured customer insights into the product development workflow.
3+ years of proven Account Management experience, ideally in SaaS.
~ Experience with Salesforce or similar enterprise CRM platforms.
~ Fully remote role
Direct impact — your work directly shapes the customer experience and product direction
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