Plant Electronic Technician

3 weeks ago

Markham ON, Canada Markham Offices Full time

Electronic Technician (NOC 2242) Product Testing & Warranty Team
We are looking for an amazing Product Testing & Warranty Specialist to support our growing team and company long term.
The Electronic Technicians (NOC 2242) will work with the Product Testing and Warranty team to provide support to the Warehouse & Logistics team and Customer Service team to manage and carry out processes regarding returns and warranty management. This role will be responsible for monitoring, coordinating, and sustaining systematic process to streamline and maximize the overall quality and efficiency of product returns. Testing returns to determine if there are any product issues
# Taking appropriate actions to repair, replace or claim products
# Packaging and processing inbound/outbound shipments
# Working with cross-functional teams to ensure the timely completion of commitments and activities while achieving high levels of quality performance
# Maintaining/Creating product testing guides for new products to be tested & being as efficient in how testing is conducted
# Finding ways to get the products repaired/claimed/replaced/warrantied within shortest amount of time and documenting the fastest ways to get a product fixed/warrantied for future reference and implementing appropriate actions
# Processing, categorizing and answering customer emails and telephone calls, and providing high quality service
# Inputting, and analyzing data to identify trends in repair and replacement requests to offer insight on products/manufacturers to management
# Monitor and track information on product warranties, vendor policies, common issues/concerns and time frames for each product or supplier within spreadsheets

We are a small but growing operation with lots of opportunity for growth and development.
Minimum 1 year experience in Product Testing OR Graduated from a diploma in Computer Hardware Systems or Electronics
Experienced in troubleshooting electronics

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