Business Technology Support Specialist

Found in: Jooble CA O C2 - 1 week ago


Newfoundland amp Labrador, Canada Syneos Health, Inc. Full time

Business Support Specialist - Veeva clinical
Business Support Specialist - Veeva clinical 
Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.
We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; We are continuously building the company we all want to work for and our customers want to work with. Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
• Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health’s Standard Operating Procedures (SOPs).
• Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
• Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
• ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
• Drive continuous improvements in support process through metrics and root cause analysis.
• Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
• Maintain Data Quality standards and conduct data quality reviews
ability to establish and promote positive business relationships; customer service oriented
· Proficient computer skills including use of MS Office Suite (Word, Excel, PowerPoint) and enterprise clinical trial management systems
· Strong problem analysis and resolution skills
· Knowledge of site management and clinical monitoring for clinical research studies 
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.

 
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
Further, nothing contained herein should be construed to create an employment contract. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday work improvespatients’ lives around the world. Syneos Health (Nasdaq:SYNH) is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients. We support a diverse, equitable and inclusive culture.
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