Business Analyst

4 weeks ago

Ontario, Canada Empire Life Full time

Business Analyst

(Location: Hybrid - Kingston or York Mills)

Empire Life is looking to hire a Business Analyst to join our Retail Operations team

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

  • Elicit requirements leveraging experience and discretion to apply an appropriate mix of approaches: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Delivering solutions that not only meet but exceed stakeholder objectives through the meticulous application of manual validation techniques.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements document, use cases, GUI, prototypes, screen and interface designs
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Collaborate with designers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Ensure solutions meet stakeholder objectives by collaborating with quality assurance professionals and subject matter experts; conduct usability assessment; perform/support user acceptance testing efforts as required
  • Provides business and system expertise along with research/analysis services that support the design, delivery and maintenance of quality applications and enhancements
  • Implements business requirements and process change initiatives to ensure that all specifications meet the objectives of the Company
  • Ensures process change along with appropriate communication for integration into business unit operations

What we’re looking for you to have

  • Post secondary degree or diploma and/or equivalent work experience
  • 3+ years work experience as a Business Analyst and/or in insurance/financial services industry
  • 2+ Years experience working in Scrum based teams and creation of User Stories, or equivalent training
  • Ability to prioritize and balance multiple tasks or projects
  • Well developed communication, negotiation, persuasion and/or presentation skills
  • Experience with various project delivery methodologies such as Waterfall and/or Agile
  • Experience working on web applications
  • Experience in process analysis and improvement and quality management concepts
  • Ability to think logically, analyze and/or solve problems
  • If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions
  • Competitive uncapped commission for sales positions
  • A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs
  • A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

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