Senior ServiceNow Platform Architect

4 weeks ago

Ontario, Canada Epsilon Solutions Ltd. Full time

ServiceNow Architect / Technical Lead to own the technical governance and solution design of ServiceNow suites for a prominent global company.
The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of ServiceNow implementation, expansion, and differentiated service management offering.
Responsibilities
Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.
Employee Center design and implementation approach.
Implement ServiceNow in Domain separated instance.
Provide support of custom applications development and migration.
Support Virtual Agent configuration and development.
Worked on CSM, WSD, SPM, SecOps suites.
Develop methodologies for development, deployment, and improvement of designed solutions.
Must Have Skills & Experience
~ Bachelor's degree or equivalent combination of education and experience.
~8+ years of relevant experience with ServiceNow required.
~3+ years' experience with Java Script required.
~ ServiceNow System Administrator certification required.
~ Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.
~ Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
~ Knowledge of SecOps applications required.
~ Knowledge of integration Hub required.
~ Knowledge of LDAP/Active Directory required.
~ Hands-on experience with HTML coding required.
~ Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
~ Experience in ServiceNow Mobile app development.
~ Expert in working on Performance Analytics.
~ Excellent knowledge of ServiceNow Best Practices.
~ Advanced knowledge of CSDM & CMDB.
~ Ability and willingness to lead.
~ Self-starter and innovator.

Good To Have Skills
ServiceNow Solution Architect certification preferred.
CIS - ITSM certification preferred.
Certified Application Developer (ServiceNow) preferred.
CIS - CSM certification preferred.
CIS - Security Incident Response certification preferred.
CIS - Vulnerability Response certification preferred.
Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
ITIL Foundations certification preferred.
Knowledge of Jelly script strongly preferred.
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