Senior Collections Officer

Found in: Jooble CA O C2 - 2 weeks ago

Canada University of Ottawa Full time

Duration in Months (for fixed-term jobs):
Employee Duration in Months (for fixed-term jobs):
Payroll # of Open Positions:
1 Faculty/Service - Department:
Payroll Operations Campus:
Payroll Union Affiliation:
Our Human Resources team is recognized for its collaboration and service excellence. Through the development of strategic partnerships, our dynamic team supports uOttawa’s vision and strategic plan by creating and delivering high-quality, innovative, and client-centered HR programs and services. This position may be eligible for a telework arrangement. Learn more about our telework guidelines.
Reporting to the Manager, Payroll and InfoHR, processes all payroll and correction requests from faculties and services by the deadlines set by the University, unions and governments, to ensure payroll accuracy for all employees. Studies daily electronic form reports requiring correction. When providing backup to his or her peer (Senior Officer, Human Resources Operations), ensures high quality service, including in person, to both internal and external clients, communicating information about sector policies, regulations and procedures, as well as collective agreements.
Validates information produced or submitted by faculties and services and follows up as required to ensure data quality. Collection: Calculates excess payments due to data errors. Contacts employees to collect these payments.
Verifies and confirms calculation of gross pay and enters requests in the payroll system meticulously and accurately, maintaining integrity of historical and future data. Determines impact of pay and leave request entries, as well as of corrections, and makes the necessary adjustments in employees’ Banner files.
Provides comprehensive service to all University of Ottawa employees, working closely with faculties, services and HR staff to ensure smooth payroll-related operations. Performs rotating customer service counter shifts to greet employees and answer their in-person inquiries.
Application of policies and procedures: Acts as a resource person in applying payroll policies, regulations and procedures, as well as collective agreements, to ensure that they are understood by the responsible staff in the faculties and services. Guides faculties and services in data entry and understanding complex cases. Analyzes payroll and correction requests from support staff and professors to confirm that they comply with federal and provincial law, University policies and regulations, and collective agreements. 
Knowledge of payroll and client service normally acquired through a college diploma or equivalent experience
Canadian Payroll Association certification as a Payroll Compliance Practitioner (PCP) (an asset)
In-depth knowledge of an integrated payroll system
In-depth knowledge of federal and provincial laws, employment standards and other regulations related to payroll and compensation
Computer skills: expert knowledge of Excel, with knowledge of other software and systems such as Windows, word processors, presentation software, databases, email and the internet
Three years’ experience working with a complex payroll in a large, preferably unionized, organization
Experience in analyzing and applying policies and procedures
Bilingualism — English/French (spoken and written)
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Client Service Orientation: Help or serve others to meet their needs. The University of Ottawa embraces diversity and inclusion in the workplace. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.however, Canadians and permanent residents will be given priority.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.
The University of Ottawa—A crossroads of cultures and ideas
The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.
The University of Ottawa is a dynamic community of students, professionals and academics pursuing great things. Our vision for the university of tomorrow is one that reflects the diversity of our people, their ideas and their lived experiences. We believe in the power of representation and in increasing the diversity of our faculty and staff to support this objective.
We’re committed to an inclusive workplace that acknowledges and celebrates all voices, fosters personal and professional development and challenges you to reach new heights.
Health and Wellness
Join a vibrant community that puts your health and wellness first. With mental health workshops, counselling resources, meetings on the move, and countless fitness resources, you'll have everything you need to find balance in your life.

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