Principal Product Designer

Found in: Jooble CA O C2 - 2 weeks ago

Toronto ON, Canada Jobber Full time

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The role:

As a lead in our Systems group, you will play a pivotal role in shaping and defining how the foundations of the Jobber are built. You will be responsible for the horizontal surfaces in the app, across both desktop-web and native-mobile. This includes the navigation, search experience, page templates, personalization strategy, settings, and identity. This is a broad portfolio that will give you the impact to shape the user experience of the product. Working with our Front-End Foundations and Design Systems teams, you will be the connective tissue that joins many product areas, and you will be proactively collaborating with many senior stakeholders to land your work across shared surfaces. You will be identifying and addressing our service providers' most critical and high-value needs.

You’ll report into the Design Director, who will be focused on supporting and challenging you, helping you make an impact across Jobber while you grow further in your career

The team:

As an instrumental part of the larger Product Development team, our Product Designers work closely with Product Managers and Engineers to achieve goals for our business and our users. Product Design at Jobber is decentralized, meaning you’ll work in tandem with a set group of Engineers and Product Managers. This group is central to the success of Jobber — focused on creating software that delivers value to tens of thousands of people around the world

What you’ll do at Jobber:

  • Set a strategic design vision for your team and stakeholders through wireframes, flow diagrams, interface designs, and mockups.
  • Define your problem space through continuous discovery and exploration, crafting a deep understanding of customer and business needs in your domain.
  • Strive to understand your users through qualitative and quantitative research methods and influence the people around you with your findings.
  • Communicate timely design insights, translating them into actionable recommendations that inform the product strategy in your domain.
  • Ensure your team and other teams are delivering a consistent, thoughtful, and thorough user experience with all of the work they release.
  • Mentor and provide feedback to other designers at Jobber as they strive for similar outcomes within their product areas.

We’re looking for someone who:

  • Is an expert practitioner in their design craft, bringing relevant experience with web or mobile SaaS products, and is capable of delivering thoughtful polished experiences.
  • Understands how design, product, and engineering can partner together to quickly ship high-quality experiences at scale.
  • Deeply understands the strategic direction and vision for their working area and ensures all UX efforts are aligned with that direction.
  • Brings impeccable communication and collaboration skills.
  • Showcases mastery of the tools needed for their craft (we use Figma, FigJam, pencil and paper and a few others) and knows which tool to use and when.
  • Can lead research studies and has the curiosity to dig into customer pain points and come out the other end with beautiful solutions and engaging experiences.
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