Sales and Operations Coordinator

Select how often (in days) to receive an alert:

Sales & Operations Coordinator (Aerospace & Space)

Location: Vaughan, ON (Hybrid – 1 day/week on site)
Salary Range: CAD $65,000 - $75,000 + Incentive Bonus

Summary

Join MATTR's Shawflex Aerospace & Space team and play a critical role in ensuring the seamless execution of customer projects from quotation through delivery. As the Sales & Operations Coordinator, you will drive alignment between Sales, Engineering, Quality, Production, and Procurement to support complex customer orders, maintain delivery commitments, and help scale a rapidly growing business. This role directly enables commercial growth by ensuring accurate quotations, efficient order execution, and strong cross-functional coordination throughout the customer lifecycle.

Responsibilities

Lead Quotation & Proposal Coordination

• Develop detailed customer quotations by compiling material costs, vendor pricing, labor estimates, and production requirements.
• Collaborate with Engineering, Production, Procurement, and Quality teams to validate technical requirements, lead times, inventory availability, and manufacturing feasibility.
• Review customer drawings and specifications to assess requirements and coordinate technical reviews when needed.
• Support account planning and quote prioritization in partnership with the Aerospace & Space Market Manager.
• Maintain accurate quote documentation and opportunity tracking within CRM and Salesforce systems.
• Support customer requests and commercial discussions related to quotations and existing opportunities.

Drive Order Execution & Change Management

• Serve as the central coordination point between Sales, Engineering, Manufacturing, Procurement, and Quality teams for customer orders.
• Monitor project progress, resolve internal roadblocks, and ensure alignment with customer delivery requirements.
• Enter and administer customer orders within the ERP system, including order acknowledgements, project setup activities, part creation, and bill of materials management.
• Coordinate with Procurement to support material planning requirements and maintain project schedules.
• Manage customer-driven drawing revisions, specification changes, and contract modifications while initiating change orders as required.
• Ensure accurate communication of customer requirements and project status across internal stakeholders.

Maintain Reporting & Data Integrity

• Keep Salesforce, CRM systems, quote pipelines, and tracking tools current and accurate.
• Support forecasting activities by providing input on quote activity, opportunity backlog, and order execution timing.
• Contribute to reporting that supports commercial and operational decision-making.

Support Quality, Compliance & Safety Programs

• Ensure commercial processes align with AS9100D, ISO 9001, and applicable industry requirements.
• Participate in health, safety, and environmental initiatives, including required training and reporting activities.
• Support compliance with Shawflex quality assurance standards and procedures.

Qualifications

Required

• 3-5 years of experience in project coordination, customer service, procurement, order administration, or a related function within a manufacturing environment.
• Ability to review and understand engineering drawings, specifications, and technical documentation.
• Strong coordination skills with the ability to work effectively across Engineering, Production, Quality, Procurement, and Commercial teams.
• Experience working with ERP, CRM, Salesforce, or similar business systems.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities simultaneously.

Preferred

• Degree or diploma in Engineering, Engineering Technology, Business Administration, or a re